How to Reject a Chat RequestTypically, you will indicate your temporary unavailability to receive service chat interactions by [[agent-guide/HowtoMakeYourselfNotReady|changing your status to ''Not Ready'']] while handling a previous interaction. However, if a chat request was delivered to your desktop before you had a chance to make yourself ''Not Ready,'' you have an option to reject this request.To reject a chat request, click the '''Reject''' button in the [[agent-guide/HowtoAcceptaChatRequest|chat alert pop-up window]].[[File:Incoming-Web-Chat-50.png|thumb|800px|center|Web chat alert]]If you have no other chat sessions in progress, then after rejecting a new chat request, you will be automatically switched to the [[agent-guide/HowtoInterpretYourCurrentStateInformation|''Not Ready'']] state. If you have other chat sessions in progress, then after rejecting a new chat request, you will remain in the [[agent-guide/HowtoInterpretYourCurrentStateInformation|''Busy'']] state, and you will be automatically switched to the ''Not Ready'' state after finishing those chats. In either case, you will need to [[agent-guide/HowtoMakeYourselfReady|make yourself manually ''Ready'']] when you are ready to receive new chat requests.'''Note:''' Rejected chat requests will appear in your performance and activity reports. Audio/Video Chats