5.19:Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall/ja

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• 5.19 • 5.3 • 5.8

外線電話のかけ方

外線電話とは、公衆電話ネットワークの外線電話番号へ発信する電話のことをいいます。

外線電話のかけ方は以下の通りです。

Step 1: Enter phone number with prefix (if necessary)

In the Number Input Field, enter the full telephone number of the party you want to call.

To enter the number, you can use either the numeric keys of your keyboard or the Dial Pad tab . Note that if you begin entering a phone number that you have manually entered and dialed previously, the system will automatically complete the rest of the phone number for you. You can also use the Recent Contacts, Directory, and Favorites to make calls to known outside contacts.

Number Input field and Dial Pad

Prefixes

Depending on your contact center configuration, you may also have to enter a prefix (e.g., "1") for access to the public telephone network before entering the telephone number itself. Sometimes, you may be required to dial different prefixes depending on the destination. You should receive instructions about the use of prefixes from your administrator.

Prefix "1" and phone number in Number Input field

International Calls

To dial internationally, enter the plus ("+") sign and phone number. To enter the plus sign from the Dial Pad, click and hold the “0” button.

Plus sign and phone number in Number Input field

Depending on your contact center configuration, you may have to enter prefix "011" instead of the plus sign.

Prefix "011" and phone number in Number Input field

Step 2: Select service

If the outbound call you are making is associated with a particular service that you provide, click the drop-down menu below the Number Input Field and select the desired service. Note that depending on your system configuration, a service may be automatically associated with the call based on the prefix of the number that you dial. If you are in doubt as to which service to attribute this call to, choose None. Consult your administrator for more specific instructions regarding service selection.

Service selector

Step 3: Click the Initiate call button

Click the Initiate call button .

相手側が対応可能な状態である場合、ヘッドセットでは呼び出し音が鳴り、アクティブ対話リストの発信アイコン が点滅します。相手側が応答すると、発信アイコンの点滅が停止し、外線電話が繋がります。

ご注意： 今まで行われたアクション内容にもよりますが、 呼び出し ボタン の代わりに、 シングルステップ会議 ボタン が表示される場合があります。 このボタンは、デスクトップ上での別のアクティブなコールと 会議設定 を行うために使われます。別のアクティブなコールが入っていない場合、このボタンは、呼び出しボタンと同様にご利用いただけます。

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