Revision as of 20:32, 16 February 2020

既存の評価フォームの編集方法

評価フォームエディターには、主なサービスタイプ専用の 4つの既定のフォーム ( チャット, メール、受信, 発信)が含まれます。これらのフォームは、サービスへ接続でき、そのまままたはカスタマイズ後使用できます。既存のフォームの概要と、それぞれに含まれるエリアと質問のタイプについては、既存のフォームをご覧ください。

Starter forms provide a great starting point for drafting evaluation forms. In this article, you will learn how to modify a starter form to suit your business needs.

Procedure

In the Contact Center Administrator application, navigate to section Configuration > Quality Management > Evaluation Forms.
Select one of the starter forms shown, and click the Edit (pencil) button to open the form in the Evaluation Form Editor application.

Section Quality Management > Evaluation Forms
Follow Step 2 to Step 6 of the Configuring Evaluation Forms procedure, using the edit (pencil) icons to make changes to the form’s evaluation areas, questions, title, and so forth.

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-= How to Edit a Starter Evaluation Form =
+= 既存の評価フォームの編集方法 =
-The Evaluation Form Editor comes with four out-of-the-box forms—one for each main [[Contact-center-administrator-guide/ServicesandCampaigns/ServicesandCampaignsOverview | service]] type (i.e., [[QM/EvaluationForms/DefaultForms#Chat_Form | chat]], [[QM/EvaluationForms/DefaultForms#Email_Form | email]], [[QM/EvaluationForms/DefaultForms#Inbound_Form | inbound]], and [[QM/EvaluationForms/DefaultForms#Outbound_Form | outbound]]). These forms may be connected to a service and used as is or they may be customized. For an overview of the starter forms and the types of areas and questions found in each, see section [[QM/EvaluationForms/DefaultForms | Default Forms]].
+評価フォームエディターには、主な[[Contact-center-administrator-guide/ServicesandCampaigns/ServicesandCampaignsOverview|サービス]]タイプ専用の 4つの[[QM/EvaluationForms/DefaultForms|既定のフォーム]] ( [[#Chat_Form|チャット]], [[#Email_Form|メール]]、 [[#Inbound_Form|受信]], [[#Outbound_Form|発信]])が含まれます。これらのフォームは、サービスへ接続でき、そのまままたはカスタマイズ後使用できます。既存のフォームの概要と、それぞれに含まれるエリアと質問のタイプについては、 [[QM/EvaluationForms/DefaultForms | 既存のフォーム]]をご覧ください。
 Starter forms provide a great starting point for drafting evaluation forms. In this article, you will learn how to modify a starter form to suit your business needs.