From Bright Pattern Documentation
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# Click the '''headset icon''' [[File:Chat-Widget-VoIP-Button-52.PNG|37px]], located in your [[agent-guide/UserInterfaceOverview#Active_Conversations_List_.28ACL.29|Active Communications List (ACL)]]. | # Click the '''headset icon''' [[File:Chat-Widget-VoIP-Button-52.PNG|37px]], located in your [[agent-guide/UserInterfaceOverview#Active_Conversations_List_.28ACL.29|Active Communications List (ACL)]]. | ||
| − | # If your customer wants to initiate an audio chat, they may click the ''' | + | # If your customer wants to initiate an audio chat, they may click the '''headset icon''' [[File:Chat-Widget-CUSTOMER-VoIP-Call-Button-52.PNG|26px]]. '''Note''': The background color of the button your customers see will vary depending on how your chat widget is configured. |
| − | # To end an audio chat, click on the '''telephone icon''' [[File:Chat-Widget-End-Call-Button-52.PNG|37px]]. | + | # To end an audio chat, click on the '''telephone icon''' [[File:Chat-Widget-End-Call-Button-52.PNG|37px]]. |
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# Click the '''headset icon''' [[File:Chat-Widget-VoIP-Button-52.PNG|37px]] | # Click the '''headset icon''' [[File:Chat-Widget-VoIP-Button-52.PNG|37px]] | ||
# Next, click on the '''video on''' [[File:Chat-Widget-Video-ON-Button-52.PNG|37px]] button | # Next, click on the '''video on''' [[File:Chat-Widget-Video-ON-Button-52.PNG|37px]] button | ||
| − | # | + | # If your customer wants to initiate a video chat, they must first click the '''headset icon''' [[File:Chat-Widget-CUSTOMER-VoIP-Call-Button-52.PNG|26px]], then the '''video on''' [[File:Chat-Widget-CUSTOMER-Video-ON-Button-52.PNG|26px]] button. |
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| + | For more information on how video chat works, see [[agent-guide/HowtoHaveaVideoChat|How to Have a Video Chat]] | ||
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Revision as of 17:59, 2 August 2018
• 日本語
<translate>= How to Have an Audio Chat= During an active chat session, both you and your customers have the ability to initiate VoIP calls (i.e., audio only), allowing you to easily switch between chat and voice. Note: In order to have audio-only calls via chat, this setting must be enabled by your contact center administrator.
To initiate an audio chat with your customer, follow these steps:
- Click the headset icon
, located in your Active Communications List (ACL). - If your customer wants to initiate an audio chat, they may click the headset icon
. Note: The background color of the button your customers see will vary depending on how your chat widget is configured. - To end an audio chat, click on the telephone icon
.
Switching from Audio-Only to Video Chat
If both VoIP and video chat are enabled, you may switch between, chat, audio, and video during an active chat session. Note: Video chat must always start as an audio-only chat, with the option to upgrade to video.
To intiate a video chat, follow these steps:
- Click the headset icon
- Next, click on the video on
button - If your customer wants to initiate a video chat, they must first click the headset icon , then the video on
button.
For more information on how video chat works, see How to Have a Video Chat
</translate>