From Bright Pattern Documentation
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| − | <translate>= How to Have an Audio Chat= | + | <translate>= How to Have an Audio Chat= <!--T:1--> |
During an active chat session, both you and your customers have the ability to initiate [[contact-center-administrator-guide/Glossary|VoIP calls]] (i.e., audio only), allowing you to easily switch between chat and voice. '''Note''': In order to have audio-only calls via chat, this setting must be enabled by your contact center administrator. | During an active chat session, both you and your customers have the ability to initiate [[contact-center-administrator-guide/Glossary|VoIP calls]] (i.e., audio only), allowing you to easily switch between chat and voice. '''Note''': In order to have audio-only calls via chat, this setting must be enabled by your contact center administrator. | ||
| + | <!--T:2--> | ||
To initiate an audio chat with your customer, follow these steps: | To initiate an audio chat with your customer, follow these steps: | ||
| + | <!--T:3--> | ||
# Click the '''headset icon''' [[File:Chat-Widget-VoIP-Button-52.PNG|37px]], located in your [[agent-guide/UserInterfaceOverview#Active_Conversations_List_.28ACL.29|Active Communications List (ACL)]]. | # Click the '''headset icon''' [[File:Chat-Widget-VoIP-Button-52.PNG|37px]], located in your [[agent-guide/UserInterfaceOverview#Active_Conversations_List_.28ACL.29|Active Communications List (ACL)]]. | ||
# If your customer wants to initiate an audio chat, they may click the '''headset icon''' [[File:Chat-Widget-CUSTOMER-VoIP-Call-Button-52.PNG|26px]]. '''Note''': The background color of the button your customers see will vary depending on how your chat widget is configured. | # If your customer wants to initiate an audio chat, they may click the '''headset icon''' [[File:Chat-Widget-CUSTOMER-VoIP-Call-Button-52.PNG|26px]]. '''Note''': The background color of the button your customers see will vary depending on how your chat widget is configured. | ||
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| − | === Switching from Audio-Only to Video Chat === | + | === Switching from Audio-Only to Video Chat === <!--T:4--> |
If both VoIP and video chat are enabled, you may switch between, chat, audio, and video during an active chat session. '''Note''': Video chat must always start as an audio-only chat, with the option to upgrade to video. | If both VoIP and video chat are enabled, you may switch between, chat, audio, and video during an active chat session. '''Note''': Video chat must always start as an audio-only chat, with the option to upgrade to video. | ||
| + | <!--T:5--> | ||
To intiate a video chat, follow these steps: | To intiate a video chat, follow these steps: | ||
| + | <!--T:6--> | ||
# Click the '''headset icon''' [[File:Chat-Widget-VoIP-Button-52.PNG|37px]] | # Click the '''headset icon''' [[File:Chat-Widget-VoIP-Button-52.PNG|37px]] | ||
# Next, click on the '''video on''' [[File:Chat-Widget-Video-ON-Button-52.PNG|37px]] button | # Next, click on the '''video on''' [[File:Chat-Widget-Video-ON-Button-52.PNG|37px]] button | ||
# If your customer wants to initiate a video chat, they must first click the '''headset icon''' [[File:Chat-Widget-CUSTOMER-VoIP-Call-Button-52.PNG|26px]], then the '''video on''' [[File:Chat-Widget-CUSTOMER-Video-ON-Button-52.PNG|26px]] button. | # If your customer wants to initiate a video chat, they must first click the '''headset icon''' [[File:Chat-Widget-CUSTOMER-VoIP-Call-Button-52.PNG|26px]], then the '''video on''' [[File:Chat-Widget-CUSTOMER-Video-ON-Button-52.PNG|26px]] button. | ||
| + | <!--T:7--> | ||
For more information on how video chat works, see [[agent-guide/HowtoHaveaVideoChat|How to Have a Video Chat]] | For more information on how video chat works, see [[agent-guide/HowtoHaveaVideoChat|How to Have a Video Chat]] | ||
Revision as of 23:20, 28 August 2018
• 日本語
<translate>= How to Have an Audio Chat= During an active chat session, both you and your customers have the ability to initiate VoIP calls (i.e., audio only), allowing you to easily switch between chat and voice. Note: In order to have audio-only calls via chat, this setting must be enabled by your contact center administrator.
To initiate an audio chat with your customer, follow these steps:
- Click the headset icon
, located in your Active Communications List (ACL). - If your customer wants to initiate an audio chat, they may click the headset icon
. Note: The background color of the button your customers see will vary depending on how your chat widget is configured. - To end an audio chat, click on the telephone icon
.
Switching from Audio-Only to Video Chat
If both VoIP and video chat are enabled, you may switch between, chat, audio, and video during an active chat session. Note: Video chat must always start as an audio-only chat, with the option to upgrade to video.
To intiate a video chat, follow these steps:
- Click the headset icon
- Next, click on the video on
button - If your customer wants to initiate a video chat, they must first click the headset icon , then the video on
button.
For more information on how video chat works, see How to Have a Video Chat
</translate>