エリア別架電時間帯
多くの国では、企業がお客様に電話できる時間帯が制限されています。国によっては、上記のような架電時間がエリアレベルでも制限されている場合があります。発信キャンペーン中にこのような規制に適合するには、国レベルで架電時間を指定し、必要に応じてエリアごとに個別に架電時間を指定できます。国とエリア別の時間を設定してから、架電時間に適合すべきキャンペーンを対象に架電時間帯のエリア別架電時間に適合する機能を有効にする必要があります。
Note: The system provides a number of predefined entries for the US federal calling hours and state calling hours where they are known to be different (more restrictive) than the federal hours. This information is current as of the release of Bright Pattern Contact Center version 3.6 (June 2014). It is recommended that you periodically check the federal and state legislation regarding calling hours, and update these entries as may be necessary.
To define calling hours, select the State Calling Hours option from the Call Center Configuration menu.
Screen Properties
The State Calling Hours screen properties are described as follows.
Country code
Country code specifies the code of the country to which this restriction applies. To define a restriction that will apply country-wide, specify the country code and leave the State name fields for this entry blank.
for all states
Select the for all states checkbox when the country code and other state calling hours properties apply to all states in the country.
State name (as in calling records)
This property specifies the name of the state/province to which the given restriction applies, as defined in the records of your calling lists. At campaign run time, the calling hours will be checked against the calling record state information using this name.
State display name
State display name refers to the name of the state/province to which the given restriction applies, as displayed in the title and the list view of the State Calling Hours screen. Note that you can only enter this name if you defined the State name (as in calling record) property.
Calling hours
Calling hours are configured in the same way as they are configured in Hours of Operation. The same rules apply in case of possible duplicates. If there is a gap in the definition of calling hours, the system will default to the country-wide setting for the corresponding days.