URLバリエーションを使ってケースとコンタクト情報へのアクセス
レコードの検索 & プレビューでは、 リンク ボタン 
があります。このボタンは ケース または コンタクト 情報のURLをコピーし、クリップボードに貼り付け、それをコンタクトセンターの他のエージェントまたはスーパーバイザーと共有します。
一方、リンクボタンを使わずに、同じURL情報またはそのバリエーションを手動で入力することも可能です。このような情報を手動で入力すると、より具体的なケースや連コンタクト情報にアクセスできるます。
The following is a list of recognized URL variations that may be manually entered to allow you access to specific case and contact information. URLs may be entered into your web browser's search bar, into the search bar, or the Contact Search 
shortcut found at the top of the screen to access the case.
Cases URL Variations
If using the cases link button, the pasted URL will be presented in the format <domain>/agentdesktop/case/id/<actual id number> (e.g., http[s]://YourCompany.brightpattern.com/agentdesktop/case/id/5ca2f3eed04fd756afcca6c6).
The following is a list of recognized URL variations that may be manually entered to access case information:
- <domain>/agentdesktop/case/number/<case number> (e.g., http[s]://YourCompany.brightpattern.com/agentdesktop/case/number/1099)
- <domain>/agentdesktop/case/<case number> (e.g., http[s]://YourCompany.brightpattern.com/agentdesktop/case/1099)
If case links are pasted in internal chats, they may be displayed in the following formats for the most compact view:
- case/id/<id> (e.g., case/id/5ca2f3eed04fd756afcca6c6)
- case/number/<case number> (e.g., case/number/1099)
- case/<case number> (e.g., case/1099)
Contact URL Variations
If using the contacts link button, the pasted URL will be presented in the format <domain>/agentdesktop/contact/id/<id number>/<tab within case> (e.g., http[s]://YourCompany.brightpattern.com/agentdesktop/contact/id/5c6dadc9d04fd75a777bdcfa/details).
The following is a list of recognized URL variations that may be manually entered to access contact information:
- <domain>/agentdesktop/contact/id/<id>/<optional tab within case> (e.g., http[s]://YourCompany.brightpattern.com/agentdesktop/contact/id/5c6dadc9d04fd75a777bdcfa)
- <domain>/agentdesktop/contact/currentcontact/<details|activities|pending|cases> (e.g., http[s]://YourCompany.brightpattern.com/agentdesktop/contact/currentcontact/details)
If contact links are pasted in internal chats, they may be displayed in the following formats for the most compact view:
- contact/id/<id> (e.g., contact/id/5c6dadc9d04fd75a777bdcfa)
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