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<translate>= Co-browsing Integration =
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<translate>= Co-browsing Integration = <!--T:1-->
 
Co-browsing integration provides co-browsing capabilities during chat sessions to users in the Agent Desktop application (i.e., the ability for an agent and a customer to navigate the same web resource at the same time) via the Surfly co-browsing solution. In order to configure this integration option, this feature must be enabled for your contact center by your service provider first. Additionally, a Surfly account must be configured for your website. For more information, see the [[Surfly-integration-guide/About|''Surfly Integration Guide'']].
 
Co-browsing integration provides co-browsing capabilities during chat sessions to users in the Agent Desktop application (i.e., the ability for an agent and a customer to navigate the same web resource at the same time) via the Surfly co-browsing solution. In order to configure this integration option, this feature must be enabled for your contact center by your service provider first. Additionally, a Surfly account must be configured for your website. For more information, see the [[Surfly-integration-guide/About|''Surfly Integration Guide'']].
  
  
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<!--T:2-->
 
[[File:CCA-Integration-Co-browsing-2b-5399surfly.PNG|650px|thumb|center|Co-browsing integration properties]]
 
[[File:CCA-Integration-Co-browsing-2b-5399surfly.PNG|650px|thumb|center|Co-browsing integration properties]]
  
  
== Properties ==
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== Properties == <!--T:3-->
 
The properties of the Co-browsing integration account are described as follows.
 
The properties of the Co-browsing integration account are described as follows.
  
=== Name ===
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=== Name === <!--T:4-->
 
The name of the integration account (any name).
 
The name of the integration account (any name).
  
=== Provider ===
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=== Provider === <!--T:5-->
 
The provider of the co-browsing service; the only current option is Surfly.
 
The provider of the co-browsing service; the only current option is Surfly.
  
=== Widget key ===
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=== Widget key === <!--T:6-->
 
The key (i.e., string) to the provider’s co-browsing widget; in Surfly, the Widget Key is located in section ''Settings > Integration''.
 
The key (i.e., string) to the provider’s co-browsing widget; in Surfly, the Widget Key is located in section ''Settings > Integration''.
  
=== Test widget key ===
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=== Test widget key === <!--T:7-->
 
This button allows you to test the configured Surfly widget key; if the key works, a validation message will pop.
 
This button allows you to test the configured Surfly widget key; if the key works, a validation message will pop.
  

Latest revision as of 04:28, 25 June 2020

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• 5.3 • 5.8

Co-browsing Integration

Co-browsing integration provides co-browsing capabilities during chat sessions to users in the Agent Desktop application (i.e., the ability for an agent and a customer to navigate the same web resource at the same time) via the Surfly co-browsing solution. In order to configure this integration option, this feature must be enabled for your contact center by your service provider first. Additionally, a Surfly account must be configured for your website. For more information, see the Surfly Integration Guide.


Co-browsing integration properties


Properties

The properties of the Co-browsing integration account are described as follows.

Name

The name of the integration account (any name).

Provider

The provider of the co-browsing service; the only current option is Surfly.

Widget key

The key (i.e., string) to the provider’s co-browsing widget; in Surfly, the Widget Key is located in section Settings > Integration.

Test widget key

This button allows you to test the configured Surfly widget key; if the key works, a validation message will pop.


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