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This page is a translated version of the page 5.3:Agent-guide/Work/HomePage/Overview and the translation is 8% complete.

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• 5.3

Home Page Overview

AD-My-Grades-50.png

The home page displays widgets containing metrics that allow you to monitor key areas of your and your team's performance. You can change the placement of the widgets and configure some widget metrics.


A general view of the home page


Depending on your contact center configuration, your Home Page can also display an external web page. If defined, access to this web page will be available to you at any time while you are logged on.


A Home Page with a displayed external web page


Home Page Widgets

There are six widget options within the home page as well as six slots for these widgets to be displayed. The widgets available for display are:

For explanations of what is displayed within these widgets, see Home Page Widgets.


表示されるウィジェットの変更

特定のスロットに表示されるウィジェットを変更するには、ウィジェットの右上にある下矢印 My-Grades-Satisfaction-Configuration-tab-50.png をクリックします。そうすると、ドロップダウンメニュが表示され、ご希望のウィジェットが選択できます。


Choose the widgets you see on the home page by selecting from the drop-down menu
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