From Bright Pattern Documentation
Jump to: navigation, search
• 5.2 • 5.3

ServiceNow Select Account

Your contact center configuration may contain multiple ServiceNow integration accounts for access to different ServiceNow systems. Use the ServiceNow Select Account block to specify the integration account that will be used by subsequent ServiceNow blocks in the given workflow. If this block is not used, all ServiceNow blocks in the given workflow will use access data from the integration account marked as the Default account.


ServiceNow Select Account workflow block


Settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and the new name of the block appears in the flowchart.

Account

Account is the name of the ServiceNow integration account that will be used for access to ServiceNow data by subsequent ServiceNow blocks in the given workflow.


ServiceNow Select Account workflow settings


<Previous | Next>
< Previous | Next >