提供: Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Chat | HowtoHaveanAudioChat
音声チャットの利用
アクティブなチャットセッション中に、エージェント及びお客様は、チャットと音声の切り替えが容易にできるVoIPコール (音声のみ)を利用できます。 ご注意: チャットを通じて音声のみのコールを行うのに、システム管理者があらかじめその設定を行わなければなりません。
音声チャットを行うには、以下の手順に従ってください:
- Click the headset icon
, located in your Active Communications List (ACL). - If your customer wants to initiate an audio chat, they may click the headset icon
. Note: The background color of the button your customers see will vary depending on how your chat widget is configured. - To end an audio chat, click on the telephone icon
.
Switching from Audio-Only to Video Chat
If both VoIP and video chat are enabled, you may switch between, chat, audio, and video during an active chat session. Note: Video chat must always start as an audio-only chat, with the option to upgrade to video.
To intiate a video chat, follow these steps:
- Click the headset icon
- Next, click on the video on
button - If your customer wants to initiate a video chat, they must first click the headset icon , then the video on
button.
For more information on how video chat works, see How to Have a Video Chat