• 5.19 • 5.2 • 5.3 • 5.8

<translate>=Workflow Builder Reference Guide= Introduction

• Purpose
• Audience

Workflow Builder Application

• Workflow Builder Overview

Workflow-Building Exercises

• How to Solicit Post-Transactional Surveys via Email

Workflow Blocks

• Assign Case to Agent
• Bright Pattern Create Object
• Bright Pattern Delete Object
• Bright Pattern Search Object
• Bright Pattern Update Object
• Comment
• DB Execute
• EMail
• Exception Handler
• Exit
• Fetch URL
• Get Next Record
• Get User Configuration
• Goto
• If
• Internal Message
• Log
• Microsoft Dynamics Create Object
• Microsoft Dynamics Delete Object
• Microsoft Dynamics Search Object
• Microsoft Dynamics Select Account
• Microsoft Dynamics Update Object
• RightNow Create Object
• RightNow Search
• RightNow Select Account
• RightNow Update Object
• Salesforce.com Delete
• Salesforce.com Insert
• Salesforce.com Search
• Salesforce.com Select Account
• Salesforce.com Update
• Send Message+
• ServiceNow Create Object
• ServiceNow Search
• ServiceNow Select Account
• ServiceNow Update Object
• Set Variable
• Start Another Workflow
• Transfer Case to Service
• Wait
• Wait+
• Zapier Invoke Zap
• Zapier Select Account
• Zendesk API Request
• Zendesk Create Object
• Zendesk Search
• Zendesk Select Account
• Zendesk Update Object

Reference

• Standard Fields for CRM Objects
• Variables
• String Expressions
• Integer Expressions
• Floating Point Expressions
• Built-In Functions

</translate>