ボイスメール
Bright Patternコンタクトセンターはボイスメール機能をサポートしています。Bright Patternこんたくとセンターのボイスメールに関する詳しい情報は、 Bright Pattern こんたくとセンターエージェントガイドのボイスメールの設定 とボイスメールメッセージの確認をご覧ください。
ボイスメールの一般設定（システムレベル）を行うには、コールセンター設定メニューよりボイスメールを選択します。個人メール設定は、こんたくとセンターアプリケーションンの ユーザメニュー及び/またはエージェントデスクトップアプリケーションのユーザプロファイルを使って行われます。
Note: Regarding the storage of voicemails, they are treated the same way as call recordings are. That is, there is no limit on the number of recordings; they are stored the same way as regular voice recordings and the retention duration is the same as for call recordings.
画面プロパティ
ボイスメールの画面プロパティは以下の通りです。
ボイスメール転送タイムアウト
これは、未応答のコールをボイスメールに転送するまでの既定のタイムアウトです。既定値は15秒です。ユーザーは各自のプロファイル設定を介してこのタイムアウトを再設定できます。
Voicemail scenario
Voicemail scenario indicates which scenario should be used for the voicemail function. The Default scenario is built-in and is configured using the remaining settings on this screen. The default scenario provides a generic voicemail function that should be sufficient in most cases. For complex voicemail functions (e.g., different content of the email notification depending on the type of call), you can define a different scenario that can use any number of Voicemail blocks configured for various conditions.
Prompt for “user at extension” message
This setting can be changed for the Default voicemail scenario only (see above).
The prerecorded default greeting is in English and sounds like this: The user at extension [user’s extension number] is not available. At the tone, please record your message.
Use this setting to modify the segment of this greeting that comes before the extension variable.
Note that users can record personalized greetings, which will be applied instead of this default greeting when someone tries to reach them in their absence.
Prompt for “is not available…” message
This setting can be changed for the Default voicemail scenario only (see above).
Use this setting to modify the segment of this greeting that comes after the extension variable in the prerecorded default greeting (see above).
Use secure voicemail
This setting can be changed for the Default voicemail scenario only (see above).
Voicemail notifications are delivered to users via email. By default, voicemail messages are attached to those emails as audio files and can be played back via any standard media player. If you select this checkbox, the voicemail messages will be stored encrypted in the system and the emails will instead contain a link that will require authentication prior to message playback. For more information, see section Listening to Voicemail Messages of the Agent Guide.
Note that any user registered in the system will be able to listen to the voice message upon clicking the link and logging in. This capability is essential to enable message recipients to forward some of their voicemail to other users. If you wish to ensure that only the original recipients can access their voicemail, create a different voicemail scenario with option Allow only this user enabled.
From display name
This setting specifies the display name of the email sender. This setting can be changed for the Default voicemail scenario only (see above).
From address
This setting specifies the email address of the email sender. This setting can be changed for the Default voicemail scenario only (see above).
Subject
This setting specifies the subject line of the email. The Subject setting can be changed for the Default voicemail scenario only (see above).
Message
This setting can be changed for the Default voicemail scenario only (see above).
The text to be sent as a message body. If the email notification contains an access link (as opposed to an audio file attachment), the link should consist of your Agent Desktop URL and variable $(URL_SUFFIX). For example: http://abc-insurance.my-service-provider.com/$(URL_SUFFIX). To insert and edit default message body text, click default.