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• 5.3

How to Record a Call

Depending on your permissions, you may be able to activate call recording. Your system administrator will provide instructions for when call recording may be necessary or advisable. You can start recording at any time during your phone call.

If you have permission to record calls, the Contact Info Panel will display the call recording button Record-Call-Button-50.png during an active call.

To start recording a call, click the call recording button. The recording will begin from that moment, and the button appearance will change to show the stop control Stop-Recording-Call-Button.png.

Depending on your permissions, once the recording starts, you may not be able to stop it. In this case, the recording button will be disabled, and the entire conversation from the moment of recording activation will be recorded.

Note: Many services are configured to record some or all calls automatically from the moment you receive and/or make them. If a call is being recorded automatically, the call recording button will show the stop control from the moment the call is established.


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