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1. Agent Guide
2. Tutorials
3. Calls
4. How to Schedule a Follow-up Activity

• 5.3

How to Schedule a Follow-up Activity

While talking to a customer or colleague, you can schedule follow-up activities related to your present call. For example, you can schedule an outbound call or email to confirm fulfillment of a customer’s request.

To schedule a follow-up activity in the context of your current interaction, follow these steps:

1. In the Contact Info Panel, click the Schedule follow-up activity button . The dialog window and calendar that appear will have the available contact information (e.g., name and phone number) pre-filled for you.
2. Add missing contact information (e.g., email address) if necessary.
3. Enter the activity Title and Notes.
4. Specify the activity Start and End time, and set the Reminder.
5. Click Save.

Scheduled activities will appear in your personal calendar, and you will get reminders when those activities are due. For general information about the calendar and reminders, see section How to Open the Calendar.

Follow-up activity details