From Bright Pattern Documentation
Scenario Block Disconnects Report
This report shows the distribution of abandoned calls over the blocks of a selected scenario. Only the blocks where abandonment of calls occurred in the reporting interval are displayed.
Block Type is the scenario block type.
Block Title is the scenario block title.
Number of Disconnects
Number of Disconnects is the number of calls abandoned while the given scenario block was being executed.
% of All Calls
% of All Calls is the percentage of calls abandoned while the given scenario block was being executed relative to all calls abandoned within this scenario.