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| − | <translate>= Bright Pattern Contact Center Documentation = | + | <translate>= Bright Pattern Contact Center Documentation = <!--T:1--> |
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. | Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. | ||
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Also visit our [https://community.brightpattern.com/ Community] site, a place to share your experience and learn from fellow users! | Also visit our [https://community.brightpattern.com/ Community] site, a place to share your experience and learn from fellow users! | ||
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<div class="flex-row row"> | <div class="flex-row row"> | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="far fa-newspaper"></i> What's New== | + | ==<i class="far fa-newspaper"></i> What's New== <!--T:4--> |
* [[WhatsNew/Version5.23.0 | 5.23 with native WhatsApp and more]] | * [[WhatsNew/Version5.23.0 | 5.23 with native WhatsApp and more]] | ||
* [[WhatsNew/Version5.21.0#Hunt_and_Call_Pickup_Groups_2 | Hunt groups]] | * [[WhatsNew/Version5.21.0#Hunt_and_Call_Pickup_Groups_2 | Hunt groups]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-headphones"></i> Agents== | + | ==<i class="fa fa-headphones"></i> Agents== <!--T:5--> |
*[[latest:Agent-guide/Setup/LoggingIn | Logging In ]] | *[[latest:Agent-guide/Setup/LoggingIn | Logging In ]] | ||
*[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Helper application, softphone installation ]] | *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Helper application, softphone installation ]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-binoculars"></i> Supervisors== | + | ==<i class="fa fa-binoculars"></i> Supervisors== <!--T:6--> |
* [[latest:Supervisor-guide/ServicesDashboard | Services dashboard]] | * [[latest:Supervisor-guide/ServicesDashboard | Services dashboard]] | ||
* [[latest:Supervisor-guide/CallMonitoring,CoachingandBarge-in | Coaching and barge-in]] | * [[latest:Supervisor-guide/CallMonitoring,CoachingandBarge-in | Coaching and barge-in]] | ||
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</div> | </div> | ||
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</div> <!--row--> | </div> <!--row--> | ||
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<br/> | <br/> | ||
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<div class="flex-row row"> | <div class="flex-row row"> | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-play-circle"></i> Getting Started == | + | ==<i class="fa fa-play-circle"></i> Getting Started == <!--T:10--> |
*[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Agent Helper Application, softphone install ]] | *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Agent Helper Application, softphone install ]] | ||
*[[latest:Contact-center-administrator-guide/Tutorials/ConfigurationQuickStart | Admin: Config quick start]] | *[[latest:Contact-center-administrator-guide/Tutorials/ConfigurationQuickStart | Admin: Config quick start]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-cog"></i> Administrators== | + | ==<i class="fa fa-cog"></i> Administrators== <!--T:11--> |
* [[latest:Contact-center-administrator-guide/UsersandTeams/Overview | Users, teams and skills]] | * [[latest:Contact-center-administrator-guide/UsersandTeams/Overview | Users, teams and skills]] | ||
* Routing: [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Calls and chats]], [[latest:Contact-center-administrator-guide/CallCenterConfiguration/Omni-ChannelRouting | Omnichannel]], [[latest:Tutorials-for-admins/Email/Routing | Email]] | * Routing: [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Calls and chats]], [[latest:Contact-center-administrator-guide/CallCenterConfiguration/Omni-ChannelRouting | Omnichannel]], [[latest:Tutorials-for-admins/Email/Routing | Email]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-wrench"></i> Service Development == | + | ==<i class="fa fa-wrench"></i> Service Development == <!--T:12--> |
* [[latest:Scenario-builder-reference-guide/Reference/VariablesandExpressions/Variables|Scenario Variables]] [[latest:Workflow-builder-reference-guide/Variables | (+workflow vars)]] | * [[latest:Scenario-builder-reference-guide/Reference/VariablesandExpressions/Variables|Scenario Variables]] [[latest:Workflow-builder-reference-guide/Variables | (+workflow vars)]] | ||
* [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent block]] | * [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent block]] | ||
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</div> | </div> | ||
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</div><!-- End of row 2--> | </div><!-- End of row 2--> | ||
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<br/> | <br/> | ||
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<div style="background-color: #f4f4f4; padding: 10px"> | <div style="background-color: #f4f4f4; padding: 10px"> | ||
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<div class="flex-row row"> | <div class="flex-row row"> | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-filter"></i> Reporting== | + | ==<i class="fa fa-filter"></i> Reporting== <!--T:17--> |
* [[latest:Reporting-reference-guide/AllMetrics | All real-time metrics]] | * [[latest:Reporting-reference-guide/AllMetrics | All real-time metrics]] | ||
* [[latest:Reporting-reference-guide/CallDetailReport | Call Detail report]] [[latest:Reporting-database-specification/call_detail | (+table reference)]] | * [[latest:Reporting-reference-guide/CallDetailReport | Call Detail report]] [[latest:Reporting-database-specification/call_detail | (+table reference)]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-graduation-cap"></i> Outbound Dialing and Messaging == | + | ==<i class="fa fa-graduation-cap"></i> Outbound Dialing and Messaging == <!--T:18--> |
* [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | Outbound intro]] | * [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | Outbound intro]] | ||
* [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-DialRules | Dial rules]] | * [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-DialRules | Dial rules]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-star"></i> Omni Quality Management == | + | ==<i class="fa fa-star"></i> Omni Quality Management == <!--T:19--> |
* [[latest:QM/Admins/HowtoCreateandConfigureaNewEvaluationForm | Form definition]] | * [[latest:QM/Admins/HowtoCreateandConfigureaNewEvaluationForm | Form definition]] | ||
* [[latest:QM/EvalHome/Search | Search presets for evaluation selections]] | * [[latest:QM/EvalHome/Search | Search presets for evaluation selections]] | ||
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</div> | </div> | ||
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</div><!-- End of row 3--> | </div><!-- End of row 3--> | ||
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<br/> | <br/> | ||
| + | <!--T:22--> | ||
<div class="flex-row row"> | <div class="flex-row row"> | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-flask"></i> API Reference == | + | ==<i class="fa fa-flask"></i> API Reference == <!--T:23--> |
* [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API]] | * [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API]] | ||
* [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]]</li> | * [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]]</li> | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-plug"></i> Integrations== | + | ==<i class="fa fa-plug"></i> Integrations== <!--T:24--> |
* CRM Integrations: | * CRM Integrations: | ||
** [[latest:Sfdc-integration-guide/IntegrationScope | Salesforce.com]] | ** [[latest:Sfdc-integration-guide/IntegrationScope | Salesforce.com]] | ||
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</div> | </div> | ||
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</div><!-- End of row 4--> | </div><!-- End of row 4--> | ||
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</div><!-- gray --> | </div><!-- gray --> | ||
| − | === Looking for Partner Docs? === | + | === Looking for Partner Docs? === <!--T:27--> |
Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs | Partner Docs and Downloads Version 5.x]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page). | Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs | Partner Docs and Downloads Version 5.x]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page). | ||
</translate> | </translate> | ||
Revision as of 18:35, 19 October 2023
<translate>= Bright Pattern Contact Center Documentation = Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
Support and FAQ
Looking for Partner Docs?
Bright Pattern Contact Center Partner Docs and Downloads Version 5.x are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).
</translate>