From Bright Pattern Documentation
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| − | + | = Bright Pattern Contact Center Software Documentation = | |
| − | Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. | + | [https://www.brightpattern.com/omnichannel-contact-center/ Bright Pattern Contact Center software] helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ([[Ex_Main_Page | Previous main page]]) |
| − | + | Also visit our [https://community.brightpattern.com/ Community] site, a place to share your experience and learn from fellow users! | |
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<div class="flex-row row"> | <div class="flex-row row"> | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="far fa-newspaper"></i> What's New== | + | ==<i class="far fa-newspaper"></i> What's New== |
| − | * [[WhatsNew/Version5. | + | * [[WhatsNew/Version5.30.0 |5.30 Manage Dialing Attempt Limits, Granular Timezone Control, Configurable SSO Logout URL]] |
| − | * [[WhatsNew/Version5. | + | * [[WhatsNew/Version5.29.0 |5.29 OneCloud UCaaS integration, Quick disposition buttons in case search]] |
| − | * [[WhatsNew/Version5. | + | * [[WhatsNew/Version5.28.0 |5.28 AI Agents, Whisper Transcription, and improved STT Services Management]] |
| − | + | * [[WhatsNew/Version5.27.0 |5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more]] | |
| − | * [[WhatsNew/Version5. | + | * [[WhatsNew/Version5.26.0 |5.26 E-mail escalations and XML support in Fetch URL]] |
| − | * [[WhatsNew/Version5. | ||
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</div> | </div> | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-headphones"></i> Agents== | + | |
| + | ==<i class="fa fa-headphones"></i> Agents== | ||
*[[latest:Agent-guide/Setup/LoggingIn | Logging In ]] | *[[latest:Agent-guide/Setup/LoggingIn | Logging In ]] | ||
*[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Helper application, softphone installation ]] | *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Helper application, softphone installation ]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-binoculars"></i> Supervisors== | + | ==<i class="fa fa-binoculars"></i> Supervisors== |
* [[latest:Supervisor-guide/ServicesDashboard | Services dashboard]] | * [[latest:Supervisor-guide/ServicesDashboard | Services dashboard]] | ||
* [[latest:Supervisor-guide/CallMonitoring,CoachingandBarge-in | Coaching and barge-in]] | * [[latest:Supervisor-guide/CallMonitoring,CoachingandBarge-in | Coaching and barge-in]] | ||
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<br/> | <br/> | ||
| − | <div class="flex-row row"> | + | <div class="flex-row row"><div class="col-xs-12 col-md-6 col-lg-4"> |
| − | + | ==<i class="fa fa-play-circle"></i> Getting Started == | |
| − | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-play-circle"></i> Getting Started == | ||
*[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Agent Helper Application, softphone install ]] | *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Agent Helper Application, softphone install ]] | ||
*[[latest:Contact-center-administrator-guide/Tutorials/ConfigurationQuickStart | Admin: Config quick start]] | *[[latest:Contact-center-administrator-guide/Tutorials/ConfigurationQuickStart | Admin: Config quick start]] | ||
*[[latest:MobileAppGuide/Setup/Configuration | Setting up mobile app]] | *[[latest:MobileAppGuide/Setup/Configuration | Setting up mobile app]] | ||
| + | *[[latest:Tutorials | Tutorials / howtos]] | ||
| + | *[[Running Contact Center Software Using Docker|Running contact center software in Docker]] | ||
</div> | </div> | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-cog"></i> Administrators== | + | |
| + | ==<i class="fa fa-cog"></i> Administrators== | ||
* [[latest:Contact-center-administrator-guide/UsersandTeams/Overview | Users, teams and skills]] | * [[latest:Contact-center-administrator-guide/UsersandTeams/Overview | Users, teams and skills]] | ||
* Routing: [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Calls and chats]], [[latest:Contact-center-administrator-guide/CallCenterConfiguration/Omni-ChannelRouting | Omnichannel]], [[latest:Tutorials-for-admins/Email/Routing | Email]] | * Routing: [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Calls and chats]], [[latest:Contact-center-administrator-guide/CallCenterConfiguration/Omni-ChannelRouting | Omnichannel]], [[latest:Tutorials-for-admins/Email/Routing | Email]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-wrench"></i> Service Development == | + | ==<i class="fa fa-wrench"></i> Service Development == |
* [[latest:Scenario-builder-reference-guide/Reference/VariablesandExpressions/Variables|Scenario Variables]] [[latest:Workflow-builder-reference-guide/Variables | (+workflow vars)]] | * [[latest:Scenario-builder-reference-guide/Reference/VariablesandExpressions/Variables|Scenario Variables]] [[latest:Workflow-builder-reference-guide/Variables | (+workflow vars)]] | ||
* [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent block]] | * [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent block]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-filter"></i> Reporting== | + | ==<i class="fa fa-filter"></i> Reporting== |
* [[latest:Reporting-reference-guide/AllMetrics | All real-time metrics]] | * [[latest:Reporting-reference-guide/AllMetrics | All real-time metrics]] | ||
* [[latest:Reporting-reference-guide/CallDetailReport | Call Detail report]] [[latest:Reporting-database-specification/call_detail | (+table reference)]] | * [[latest:Reporting-reference-guide/CallDetailReport | Call Detail report]] [[latest:Reporting-database-specification/call_detail | (+table reference)]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-graduation-cap"></i> Outbound Dialing and Messaging == | + | ==<i class="fa fa-graduation-cap"></i> Outbound Dialing and Messaging == |
| − | * [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | | + | * [[latest:Tutorials-for-admins/HowtoConfigureOutboundCampaigns| How to set up]] |
| + | * [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | General settings]] | ||
* [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-DialRules | Dial rules]] | * [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-DialRules | Dial rules]] | ||
* [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-CallingHours | Calling hours]] | * [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-CallingHours | Calling hours]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-star"></i> Omni Quality Management == | + | ==<i class="fa fa-star"></i> Omni Quality Management == |
* [[latest:QM/Admins/HowtoCreateandConfigureaNewEvaluationForm | Form definition]] | * [[latest:QM/Admins/HowtoCreateandConfigureaNewEvaluationForm | Form definition]] | ||
* [[latest:QM/EvalHome/Search | Search presets for evaluation selections]] | * [[latest:QM/EvalHome/Search | Search presets for evaluation selections]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-flask"></i> API Reference == | + | ==<i class="fa fa-flask"></i> API Reference == |
| − | * [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API]] | + | * [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API - (+demo)]] |
| − | * [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] | + | * [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] - [https://help.brightpattern.com/crm-client-example/ (+demo)] |
* [[latest:Desktop-javascript-api-specification/Purpose | Simple JS API for screen-popped pages]] | * [[latest:Desktop-javascript-api-specification/Purpose | Simple JS API for screen-popped pages]] | ||
* [[latest:Simplified-desktop-net-api-specification/Purpose | Simple .NET API]] [[latest:Desktop-integration-api-net-version-tutorial/GeneralInformation | (+full)]] | * [[latest:Simplified-desktop-net-api-specification/Purpose | Simple .NET API]] [[latest:Desktop-integration-api-net-version-tutorial/GeneralInformation | (+full)]] | ||
| − | * [https://documenter.getpostman.com/view/6735878/T1DtdFDu?version=latest List API] | + | * [https://documenter.getpostman.com/view/6735878/T1DtdFDu?version=latest List API 2.0] |
| + | * [https://documenter.getpostman.com/view/8336025/2sA3Qy5U4z List API 3.0] | ||
* [https://documenter.getpostman.com/view/6711197/S1EUtb1f Interaction Content (Recordings)] | * [https://documenter.getpostman.com/view/6711197/S1EUtb1f Interaction Content (Recordings)] | ||
* [[latest:Api|more]] | * [[latest:Api|more]] | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| − | ==<i class="fa fa-plug"></i> Integrations== | + | |
| + | ==<i class="fa fa-plug"></i> Integrations== | ||
* CRM Integrations: | * CRM Integrations: | ||
** [[latest:Sfdc-integration-guide/IntegrationScope | Salesforce.com]] | ** [[latest:Sfdc-integration-guide/IntegrationScope | Salesforce.com]] | ||
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</div><!-- gray --> | </div><!-- gray --> | ||
| − | === Looking for Partner Docs? === | + | === Looking for Partner Docs? === |
| − | Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs | Partner Docs and Downloads Version 5.x]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page). | + | Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs | Hosting Partner Docs and Downloads Version 5.x]] are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page). |
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Latest revision as of 18:34, 27 February 2025
Bright Pattern Contact Center Software Documentation
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
- 5.30 Manage Dialing Attempt Limits, Granular Timezone Control, Configurable SSO Logout URL
- 5.29 OneCloud UCaaS integration, Quick disposition buttons in case search
- 5.28 AI Agents, Whisper Transcription, and improved STT Services Management
- 5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more
- 5.26 E-mail escalations and XML support in Fetch URL
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
Support and FAQ
Looking for Partner Docs?
Bright Pattern Contact Center Hosting Partner Docs and Downloads Version 5.x are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).