Latest revision as of 18:34, 27 February 2025

Bright Pattern Contact Center Software Documentation

Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)

Also visit our Community site, a place to share your experience and learn from fellow users!

API Reference

Integrations

Support and FAQ

Looking for Partner Docs?

Bright Pattern Contact Center Hosting Partner Docs and Downloads Version 5.x are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button at the top of the page).

@@ Line 1: / Line 1: @@
-<translate>= Bright Pattern Contact Center Software Documentation = <!--T:1-->
+= Bright Pattern Contact Center Software Documentation =
-Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ([[Ex_Main_Page | Previous main page]])
+[https://www.brightpattern.com/omnichannel-contact-center/ Bright Pattern Contact Center software] helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ([[Ex_Main_Page | Previous main page]])
-<!--T:2-->
 Also visit our [https://community.brightpattern.com/ Community] site, a place to share your experience and learn from fellow users!
-<!--T:3-->
 <div class="flex-row row">
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="far fa-newspaper"></i> What's New== <!--T:4-->
+==<i class="far fa-newspaper"></i> What's New==
-* [[WhatsNew/Version5.24.0 | 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more]]
+* [[WhatsNew/Version5.30.0 |5.30 Manage Dialing Attempt Limits, Granular Timezone Control, Configurable SSO Logout URL]]
-* [[WhatsNew/Version5.23.0 | 5.23 with native WhatsApp and more]]
+* [[WhatsNew/Version5.29.0 |5.29 OneCloud UCaaS integration, Quick disposition buttons in case search]]
-* [[WhatsNew/Version5.21.0#Hunt_and_Call_Pickup_Groups_2 | Hunt groups]]
+* [[WhatsNew/Version5.28.0 |5.28 AI Agents, Whisper Transcription, and improved STT Services Management]]
-* [[WhatsNew/Version5.21.0#Remote_Assist_Enhancements_2 | Remote Assist updates]]
+* [[WhatsNew/Version5.27.0 |5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more]]
-* [[WhatsNew/Version5.20.0#Integrate_with_Google_Streaming_Speech_to_Text | Google real-time speech to text, Watson custom model]]
+* [[WhatsNew/Version5.26.0 |5.26 E-mail escalations and XML support in Fetch URL]]
-* [[WhatsNew/Version5.20.0#Outbound_Campaigns | Outbound dialing updates]]
-* [[WhatsNew/Version5.17.0#Bright_Pattern_Mobile_App | Mobile App for agents ]]
-* [[WhatsNew/Version5.17.0#Omni_DID | Omnichannel DIDs]]
 </div>
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-headphones"></i> Agents== <!--T:5-->
+==<i class="fa fa-headphones"></i> Agents==
 *[[latest:Agent-guide/Setup/LoggingIn | Logging In ]]
 *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Helper application, softphone installation ]]
@@ Line 34: / Line 30: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-binoculars"></i> Supervisors== <!--T:6-->
+==<i class="fa fa-binoculars"></i> Supervisors==
 * [[latest:Supervisor-guide/ServicesDashboard | Services dashboard]]
 * [[latest:Supervisor-guide/CallMonitoring,CoachingandBarge-in | Coaching and barge-in]]
@@ Line 44: / Line 40: @@
 </div>
-<!--T:7-->
 </div> <!--row-->
-<!--T:8-->
 <br/>
-<!--T:9-->
+<div class="flex-row row"><div class="col-xs-12 col-md-6 col-lg-4">
-<div class="flex-row row">
+==<i class="fa fa-play-circle"></i> Getting Started ==
-<div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-play-circle"></i> Getting Started == <!--T:10-->
 *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Agent Helper Application, softphone install ]]
 *[[latest:Contact-center-administrator-guide/Tutorials/ConfigurationQuickStart | Admin: Config quick start]]
 *[[latest:MobileAppGuide/Setup/Configuration | Setting up mobile app]]
+*[[latest:Tutorials | Tutorials / howtos]]
+*[[Running Contact Center Software Using Docker|Running contact center software in Docker]]
 </div>
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-cog"></i> Administrators== <!--T:11-->
+==<i class="fa fa-cog"></i> Administrators==
 * [[latest:Contact-center-administrator-guide/UsersandTeams/Overview | Users, teams and skills]]
 * Routing: [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Calls and chats]], [[latest:Contact-center-administrator-guide/CallCenterConfiguration/Omni-ChannelRouting | Omnichannel]], [[latest:Tutorials-for-admins/Email/Routing | Email]]
@@ Line 74: / Line 68: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-wrench"></i> Service Development == <!--T:12-->
+==<i class="fa fa-wrench"></i> Service Development ==
 * [[latest:Scenario-builder-reference-guide/Reference/VariablesandExpressions/Variables|Scenario Variables]] [[latest:Workflow-builder-reference-guide/Variables | (+workflow vars)]]
 * [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent block]]
@@ Line 85: / Line 79: @@
 </div>
-<!--T:13-->
 </div><!-- End of row 2-->
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-<!--T:15-->
 <div style="background-color: #f4f4f4; padding: 10px">
-<!--T:16-->
 <div class="flex-row row">
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-filter"></i> Reporting== <!--T:17-->
+==<i class="fa fa-filter"></i> Reporting==
 * [[latest:Reporting-reference-guide/AllMetrics | All real-time metrics]]
 * [[latest:Reporting-reference-guide/CallDetailReport | Call Detail report]] [[latest:Reporting-database-specification/call_detail | (+table reference)]]
@@ Line 110: / Line 100: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-graduation-cap"></i> Outbound Dialing and Messaging == <!--T:18-->
+==<i class="fa fa-graduation-cap"></i> Outbound Dialing and Messaging ==
 * [[latest:Tutorials-for-admins/HowtoConfigureOutboundCampaigns| How to set up]]
 * [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | General settings]]
@@ Line 122: / Line 112: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-star"></i> Omni Quality Management == <!--T:19-->
+==<i class="fa fa-star"></i> Omni Quality Management ==
 * [[latest:QM/Admins/HowtoCreateandConfigureaNewEvaluationForm | Form definition]]
 * [[latest:QM/EvalHome/Search | Search presets for evaluation selections]]
@@ Line 132: / Line 122: @@
 </div>
-<!--T:20-->
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 <br/>
-<!--T:22-->
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 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-flask"></i> API Reference == <!--T:23-->
+==<i class="fa fa-flask"></i> API Reference ==
-* [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API]] - [https://corp.brightpattern.com/agentdesktop/AgentDesktopSdkTest.jsp (+demo)]
+* [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API - (+demo)]]
 * [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] - [https://help.brightpattern.com/crm-client-example/ (+demo)]
 * [[latest:Desktop-javascript-api-specification/Purpose | Simple JS API for screen-popped pages]]
 * [[latest:Simplified-desktop-net-api-specification/Purpose | Simple .NET API]] [[latest:Desktop-integration-api-net-version-tutorial/GeneralInformation | (+full)]]
-* [https://documenter.getpostman.com/view/6735878/T1DtdFDu?version=latest List API]
+* [https://documenter.getpostman.com/view/6735878/T1DtdFDu?version=latest List API 2.0]
+* [https://documenter.getpostman.com/view/8336025/2sA3Qy5U4z List API 3.0]
 * [https://documenter.getpostman.com/view/6711197/S1EUtb1f Interaction Content (Recordings)]
 * [[latest:Api|more]]
@@ Line 153: / Line 141: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
-==<i class="fa fa-plug"></i> Integrations== <!--T:24-->
+==<i class="fa fa-plug"></i> Integrations==
 * CRM Integrations:
 ** [[latest:Sfdc-integration-guide/IntegrationScope | Salesforce.com]]
@@ Line 170: / Line 159: @@
 </div>
-<!--T:25-->
 </div><!-- End of row 4-->
-<!--T:26-->
 </div><!-- gray -->
-=== Looking for Partner Docs? === <!--T:27-->
+=== Looking for Partner Docs? ===
-Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs |  Partner Docs and Downloads Version 5.x]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page).
+Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs |  Hosting Partner Docs and Downloads Version 5.x]] are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page).
-</translate>

Navigation menu

Latest revision as of 18:34, 27 February 2025

Bright Pattern Contact Center Software Documentation

What's New

Agents

Supervisors

Getting Started

Administrators

Service Development

Reporting

Outbound Dialing and Messaging

Omni Quality Management

API Reference

Integrations

Support and FAQ

Looking for Partner Docs?

Contentsto top