From Bright Pattern Documentation
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==<i class="far fa-newspaper"></i> What's New== | ==<i class="far fa-newspaper"></i> What's New== | ||
| − | * [[WhatsNew/Version5. | + | * [[WhatsNew/Version5.30.0 |5.30 Manage Dialing Attempt Limits, Granular Timezone Control, Configurable SSO Logout URL]] |
| − | * [[WhatsNew/Version5. | + | * [[WhatsNew/Version5.29.0 |5.29 OneCloud UCaaS integration, Quick disposition buttons in case search]] |
| − | + | * [[WhatsNew/Version5.28.0 |5.28 AI Agents, Whisper Transcription, and improved STT Services Management]] | |
| − | * [[WhatsNew/Version5. | + | * [[WhatsNew/Version5.27.0 |5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more]] |
| − | * [[WhatsNew/Version5. | + | * [[WhatsNew/Version5.26.0 |5.26 E-mail escalations and XML support in Fetch URL]] |
| − | * [[WhatsNew/Version5. | ||
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==<i class="fa fa-headphones"></i> Agents== | ==<i class="fa fa-headphones"></i> Agents== | ||
*[[latest:Agent-guide/Setup/LoggingIn | Logging In ]] | *[[latest:Agent-guide/Setup/LoggingIn | Logging In ]] | ||
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==<i class="fa fa-play-circle"></i> Getting Started == | ==<i class="fa fa-play-circle"></i> Getting Started == | ||
*[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Agent Helper Application, softphone install ]] | *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Agent Helper Application, softphone install ]] | ||
*[[latest:Contact-center-administrator-guide/Tutorials/ConfigurationQuickStart | Admin: Config quick start]] | *[[latest:Contact-center-administrator-guide/Tutorials/ConfigurationQuickStart | Admin: Config quick start]] | ||
*[[latest:MobileAppGuide/Setup/Configuration | Setting up mobile app]] | *[[latest:MobileAppGuide/Setup/Configuration | Setting up mobile app]] | ||
| + | *[[latest:Tutorials | Tutorials / howtos]] | ||
| + | *[[Running Contact Center Software Using Docker|Running contact center software in Docker]] | ||
</div> | </div> | ||
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==<i class="fa fa-cog"></i> Administrators== | ==<i class="fa fa-cog"></i> Administrators== | ||
* [[latest:Contact-center-administrator-guide/UsersandTeams/Overview | Users, teams and skills]] | * [[latest:Contact-center-administrator-guide/UsersandTeams/Overview | Users, teams and skills]] | ||
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==<i class="fa fa-flask"></i> API Reference == | ==<i class="fa fa-flask"></i> API Reference == | ||
| − | * [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API | + | * [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API - (+demo)]] |
* [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] - [https://help.brightpattern.com/crm-client-example/ (+demo)] | * [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] - [https://help.brightpattern.com/crm-client-example/ (+demo)] | ||
* [[latest:Desktop-javascript-api-specification/Purpose | Simple JS API for screen-popped pages]] | * [[latest:Desktop-javascript-api-specification/Purpose | Simple JS API for screen-popped pages]] | ||
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==<i class="fa fa-plug"></i> Integrations== | ==<i class="fa fa-plug"></i> Integrations== | ||
* CRM Integrations: | * CRM Integrations: | ||
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=== Looking for Partner Docs? === | === Looking for Partner Docs? === | ||
| − | Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs | Partner Docs and Downloads Version 5.x]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page). | + | Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs | Hosting Partner Docs and Downloads Version 5.x]] are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page). |
Latest revision as of 18:34, 27 February 2025
Bright Pattern Contact Center Software Documentation
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
- 5.30 Manage Dialing Attempt Limits, Granular Timezone Control, Configurable SSO Logout URL
- 5.29 OneCloud UCaaS integration, Quick disposition buttons in case search
- 5.28 AI Agents, Whisper Transcription, and improved STT Services Management
- 5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more
- 5.26 E-mail escalations and XML support in Fetch URL
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
Support and FAQ
Looking for Partner Docs?
Bright Pattern Contact Center Hosting Partner Docs and Downloads Version 5.x are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).