From Bright Pattern Documentation
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==<i class="far fa-newspaper"></i> What's New== | ==<i class="far fa-newspaper"></i> What's New== | ||
| − | * [[WhatsNew/Version5.28.0 |5.28 AI Agents and improved STT]] | + | * [[WhatsNew/Version5.30.0 |5.30 Manage Dialing Attempt Limits, Granular Timezone Control, Configurable SSO Logout URL]] |
| + | * [[WhatsNew/Version5.29.0 |5.29 OneCloud UCaaS integration, Quick disposition buttons in case search]] | ||
| + | * [[WhatsNew/Version5.28.0 |5.28 AI Agents, Whisper Transcription, and improved STT Services Management]] | ||
* [[WhatsNew/Version5.27.0 |5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more]] | * [[WhatsNew/Version5.27.0 |5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more]] | ||
* [[WhatsNew/Version5.26.0 |5.26 E-mail escalations and XML support in Fetch URL]] | * [[WhatsNew/Version5.26.0 |5.26 E-mail escalations and XML support in Fetch URL]] | ||
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*[[latest:MobileAppGuide/Setup/Configuration | Setting up mobile app]] | *[[latest:MobileAppGuide/Setup/Configuration | Setting up mobile app]] | ||
*[[latest:Tutorials | Tutorials / howtos]] | *[[latest:Tutorials | Tutorials / howtos]] | ||
| + | *[[Running Contact Center Software Using Docker|Running contact center software in Docker]] | ||
</div> | </div> | ||
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==<i class="fa fa-flask"></i> API Reference == | ==<i class="fa fa-flask"></i> API Reference == | ||
| − | * [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API | + | * [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API - (+demo)]] |
* [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] - [https://help.brightpattern.com/crm-client-example/ (+demo)] | * [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] - [https://help.brightpattern.com/crm-client-example/ (+demo)] | ||
* [[latest:Desktop-javascript-api-specification/Purpose | Simple JS API for screen-popped pages]] | * [[latest:Desktop-javascript-api-specification/Purpose | Simple JS API for screen-popped pages]] | ||
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==<i class="fa fa-plug"></i> Integrations== | ==<i class="fa fa-plug"></i> Integrations== | ||
* CRM Integrations: | * CRM Integrations: | ||
Latest revision as of 18:34, 27 February 2025
Bright Pattern Contact Center Software Documentation
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
- 5.30 Manage Dialing Attempt Limits, Granular Timezone Control, Configurable SSO Logout URL
- 5.29 OneCloud UCaaS integration, Quick disposition buttons in case search
- 5.28 AI Agents, Whisper Transcription, and improved STT Services Management
- 5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more
- 5.26 E-mail escalations and XML support in Fetch URL
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
Support and FAQ
Looking for Partner Docs?
Bright Pattern Contact Center Hosting Partner Docs and Downloads Version 5.x are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).