From Bright Pattern Documentation
< 5.3:Agent-guide | Tutorials | Calls
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When making an outbound call to a business number, you may sometimes be connected to an interactive voice application and asked to enter some numeric information. For example, you may need to enter the party’s extension or select one of the available service options. | When making an outbound call to a business number, you may sometimes be connected to an interactive voice application and asked to enter some numeric information. For example, you may need to enter the party’s extension or select one of the available service options. | ||
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To enter numeric information, click the '''Dial Pad''' tab [[File:Dial-Pad-Tab-Icon-50.png|26px]]. Click the desired digit or a combination of digits. | To enter numeric information, click the '''Dial Pad''' tab [[File:Dial-Pad-Tab-Icon-50.png|26px]]. Click the desired digit or a combination of digits. | ||
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You can also use the numeric keys of your computer keyboard to produce numeric tones when the Dial Pad tab is selected. | You can also use the numeric keys of your computer keyboard to produce numeric tones when the Dial Pad tab is selected. | ||
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Latest revision as of 04:08, 29 May 2024
• 日本語
How to Send Numeric Information
When making an outbound call to a business number, you may sometimes be connected to an interactive voice application and asked to enter some numeric information. For example, you may need to enter the party’s extension or select one of the available service options.
To enter numeric information, click the Dial Pad tab 
. Click the desired digit or a combination of digits.
You can also use the numeric keys of your computer keyboard to produce numeric tones when the Dial Pad tab is selected.