From Bright Pattern Documentation
< 5.3:Agent-guide | Tutorials | Calls
imported>Tracy |
(Updated via BpDeleteTranslateTags script) |
||
| Line 1: | Line 1: | ||
| − | + | = How to Mute a Call= | |
During a conversation, you can use the '''Mute''' button [[File:Mute-Button-50.png|26px]] to disable your microphone temporarily. Muting prevents the other party on the call from hearing your voice and background noise. | During a conversation, you can use the '''Mute''' button [[File:Mute-Button-50.png|26px]] to disable your microphone temporarily. Muting prevents the other party on the call from hearing your voice and background noise. | ||
| − | |||
To mute call, follow these steps: | To mute call, follow these steps: | ||
| − | |||
# Click the '''Mute''' button once to mute the call. The '''Mute''' button will change its appearance to [[File:Muted-Icon-50.png|26px]] and the same mute status icon will appear next to the call timer in the [[agent-guide/UserInterfaceOverview|Active Communications List]]. | # Click the '''Mute''' button once to mute the call. The '''Mute''' button will change its appearance to [[File:Muted-Icon-50.png|26px]] and the same mute status icon will appear next to the call timer in the [[agent-guide/UserInterfaceOverview|Active Communications List]]. | ||
| − | |||
# Click the '''Mute''' button again to unmute the call.<br /><br /> | # Click the '''Mute''' button again to unmute the call.<br /><br /> | ||
| − | |||
You can also use the '''Alt-X''' keyboard shortcut/hot key to mute/unmute the microphone. | You can also use the '''Alt-X''' keyboard shortcut/hot key to mute/unmute the microphone. | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
Latest revision as of 04:08, 29 May 2024
• 日本語
How to Mute a Call
During a conversation, you can use the Mute button 
to disable your microphone temporarily. Muting prevents the other party on the call from hearing your voice and background noise.
To mute call, follow these steps:
- Click the Mute button once to mute the call. The Mute button will change its appearance to
and the same mute status icon will appear next to the call timer in the Active Communications List.
- Click the Mute button again to unmute the call.
You can also use the Alt-X keyboard shortcut/hot key to mute/unmute the microphone.