From Bright Pattern Documentation
Jump to: navigation, search
Other languages:
English • ‎日本語
• 5.3

RightNow (Oracle Service Cloud) Integration

Integration with Oracle Service Cloud customer relationship management applications provides the integrated Agent Desktop, access to CRM data from scenarios, screen-pop, and activity history functions. You can configure multiple Oracle Service Cloud integration accounts for access to different Oracle Service Cloud systems.

For detailed integration instructions, including specification of the Oracle Service Cloud integration account properties, see Oracle Service Cloud Integration Guide.


< Previous | Next >
Retrieved from "https://help.brightpattern.com/index.php?title=5.3:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RightNow&oldid=71218"