From Bright Pattern Documentation
• 5.3
Contents
- Contact Center Administrator Guide Introduction
- Contact Center Administrator IntroductionUser Interface
- Contact Center Administrator User InterfaceTutorials
- About TutorialsConcepts
- About ConceptsUsers and Teams
- Users & Teams SectionsDirectory
- Directory SectionsScenario Entries
- Scenario Entries SectionsScenarios
- About ScenariosWorkflows
- WorkflowsServices and Campaigns
- About Services & CampaignsLists
- ListsDo Not Call Lists
- Do Not Call ListsTasks
- Tasks SectionsCase & Contact Management
- Case & Contact Management SectionsCall Center Configuration
- Call Center Configuration Sections
- Call Center Configuration Overview
- General Settings
- Integration Accounts
- Overview
- AWS
- Bot / Chat suggestions engine
- Co-browsing
- External Knowledge Base
- Loxysoft WFM
- Messenger
- Microsoft Dynamics 365
- Natural Language Understanding
- Next Caller
- NICE
- Remote Assistance
- RightNow
- Salesforce.com
- SCIM
- ServiceNow
- Single Sign-On
- Speech To Text
- Statistics Data Receiver
- Teleopti WFM
- Text To Speech
- The Data Group (TDG)
- WFM
- Zapier
- Zendesk
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Phone Devices
- Omni-Channel Routing
- Chat Settings
- Email SettingsQuality Management
- Quality Management SectionsReporting
- Reporting SectionsCustom
- Custom SectionsSecurity
- Security SectionsApplication Notes
- Application NotesAppendices
- Appendices
SCIM
The SCIM (RFC 7643 / RFC 7644) integration account is required for using the BPCC SCIM-Compliant User Provisioning API. Only one SCIM integration account is allowed for your contact center. If the SCIM integration account is not configured for your contact center, the method Create User will fail to process requests.
For more information, see the BPCC SCIM-compliant User Provisioning API documentation on Postman.
Properties
The properties of the SCIM type of integration account are described as follows.
Type
SCIM
Name
The name of the integration account (any)
Default team
The team to which the new user should be automatically assigned upon creation.