From Bright Pattern Documentation
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==<i class="far fa-newspaper"></i> What's New== <!--T:4--> | ==<i class="far fa-newspaper"></i> What's New== <!--T:4--> | ||
| + | * [[WhatsNew/Version5.26.0 | 5.26 with E-mail escalations and XML support in Fetch URL and more ]] | ||
* [[WhatsNew/Version5.25.1 | 5.25.1 Real Time Agent Assist STT Enhancement and Universal Repeater widget support for MS Dynamics Channel Integration Framework CIF 2.0]] | * [[WhatsNew/Version5.25.1 | 5.25.1 Real Time Agent Assist STT Enhancement and Universal Repeater widget support for MS Dynamics Channel Integration Framework CIF 2.0]] | ||
* [[10DLC | 10DLC Rules for Business-to-consumer SMS Messaging]] | * [[10DLC | 10DLC Rules for Business-to-consumer SMS Messaging]] | ||
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* [[WhatsNew/Version5.21.0#Hunt_and_Call_Pickup_Groups_2 | Hunt groups]] | * [[WhatsNew/Version5.21.0#Hunt_and_Call_Pickup_Groups_2 | Hunt groups]] | ||
* [[WhatsNew/Version5.21.0#Remote_Assist_Enhancements_2 | Remote Assist updates]] | * [[WhatsNew/Version5.21.0#Remote_Assist_Enhancements_2 | Remote Assist updates]] | ||
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Revision as of 22:19, 9 May 2024
<translate>= Bright Pattern Contact Center Software Documentation = Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
- 5.26 with E-mail escalations and XML support in Fetch URL and more
- 5.25.1 Real Time Agent Assist STT Enhancement and Universal Repeater widget support for MS Dynamics Channel Integration Framework CIF 2.0
- 10DLC Rules for Business-to-consumer SMS Messaging
- 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more
- 5.23 with native WhatsApp and more
- Hunt groups
- Remote Assist updates
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
Support and FAQ
Looking for Partner Docs?
Bright Pattern Contact Center Partner Docs and Downloads Version 5.x are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).
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