Revision as of 03:59, 29 May 2024

Bright Pattern Contact Center Software Documentation

Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)

Also visit our Community site, a place to share your experience and learn from fellow users!

API Reference

Integrations

Support and FAQ

Looking for Partner Docs?

Bright Pattern Contact Center Partner Docs and Downloads Version 5.x are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button at the top of the page).

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-<translate>= Bright Pattern Contact Center Software Documentation = <!--T:1-->
+= Bright Pattern Contact Center Software Documentation =
 [https://www.brightpattern.com/omnichannel-contact-center/ Bright Pattern Contact Center software] helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ([[Ex_Main_Page | Previous main page]])
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 Also visit our [https://community.brightpattern.com/ Community] site, a place to share your experience and learn from fellow users!
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-==<i class="far fa-newspaper"></i> What's New== <!--T:4-->
+==<i class="far fa-newspaper"></i> What's New==
 * [[WhatsNew/Version5.26.0 | 5.26 with E-mail escalations and XML support in Fetch URL and more ]]
 * [[WhatsNew/Version5.25.1 | 5.25.1 Real Time Agent Assist STT Enhancement and Universal Repeater widget support for MS Dynamics Channel Integration Framework CIF 2.0]]
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-==<i class="fa fa-headphones"></i> Agents== <!--T:5-->
+==<i class="fa fa-headphones"></i> Agents==
 *[[latest:Agent-guide/Setup/LoggingIn | Logging In ]]
 *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Helper application, softphone installation ]]
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-==<i class="fa fa-binoculars"></i> Supervisors== <!--T:6-->
+==<i class="fa fa-binoculars"></i> Supervisors==
 * [[latest:Supervisor-guide/ServicesDashboard | Services dashboard]]
 * [[latest:Supervisor-guide/CallMonitoring,CoachingandBarge-in | Coaching and barge-in]]
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-==<i class="fa fa-play-circle"></i> Getting Started == <!--T:10-->
+==<i class="fa fa-play-circle"></i> Getting Started ==
 *[[latest:Agent-guide/Setup/AgentDesktopHelperApplication | Agent Helper Application, softphone install ]]
 *[[latest:Contact-center-administrator-guide/Tutorials/ConfigurationQuickStart | Admin: Config quick start]]
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-==<i class="fa fa-cog"></i> Administrators== <!--T:11-->
+==<i class="fa fa-cog"></i> Administrators==
 * [[latest:Contact-center-administrator-guide/UsersandTeams/Overview | Users, teams and skills]]
 * Routing: [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Calls and chats]], [[latest:Contact-center-administrator-guide/CallCenterConfiguration/Omni-ChannelRouting | Omnichannel]], [[latest:Tutorials-for-admins/Email/Routing | Email]]
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-==<i class="fa fa-wrench"></i> Service Development == <!--T:12-->
+==<i class="fa fa-wrench"></i> Service Development ==
 * [[latest:Scenario-builder-reference-guide/Reference/VariablesandExpressions/Variables|Scenario Variables]] [[latest:Workflow-builder-reference-guide/Variables | (+workflow vars)]]
 * [[latest:Scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent block]]
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-==<i class="fa fa-filter"></i> Reporting== <!--T:17-->
+==<i class="fa fa-filter"></i> Reporting==
 * [[latest:Reporting-reference-guide/AllMetrics | All real-time metrics]]
 * [[latest:Reporting-reference-guide/CallDetailReport | Call Detail report]] [[latest:Reporting-database-specification/call_detail | (+table reference)]]
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-==<i class="fa fa-graduation-cap"></i> Outbound Dialing and Messaging == <!--T:18-->
+==<i class="fa fa-graduation-cap"></i> Outbound Dialing and Messaging ==
 * [[latest:Tutorials-for-admins/HowtoConfigureOutboundCampaigns| How to set up]]
 * [[latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | General settings]]
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-==<i class="fa fa-star"></i> Omni Quality Management == <!--T:19-->
+==<i class="fa fa-star"></i> Omni Quality Management ==
 * [[latest:QM/Admins/HowtoCreateandConfigureaNewEvaluationForm | Form definition]]
 * [[latest:QM/EvalHome/Search | Search presets for evaluation selections]]
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-==<i class="fa fa-flask"></i> API Reference == <!--T:23-->
+==<i class="fa fa-flask"></i> API Reference ==
 * [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API]] - [https://corp.brightpattern.com/agentdesktop/AgentDesktopSdkTest.jsp (+demo)]
 * [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] - [https://help.brightpattern.com/crm-client-example/ (+demo)]
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-==<i class="fa fa-plug"></i> Integrations== <!--T:24-->
+==<i class="fa fa-plug"></i> Integrations==
 * CRM Integrations:
 ** [[latest:Sfdc-integration-guide/IntegrationScope | Salesforce.com]]
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-=== Looking for Partner Docs? === <!--T:27-->
+=== Looking for Partner Docs? ===
 Bright Pattern Contact Center [[Latest:Documentation/PartnerDocs |  Partner Docs and Downloads Version 5.x]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of the page).
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Revision as of 03:59, 29 May 2024

Bright Pattern Contact Center Software Documentation

What's New

Agents

Supervisors

Getting Started

Administrators

Service Development

Reporting

Outbound Dialing and Messaging

Omni Quality Management

API Reference

Integrations

Support and FAQ

Looking for Partner Docs?

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