From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | RA
(Created page with "<translate> = How to Download and Run the Remote Assist Application = Once the customer has successfully entered the URL into their browser or has clicked a provided link via...") |
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= How to Download and Run the Remote Assist Application = | = How to Download and Run the Remote Assist Application = | ||
| − | Once the customer has successfully entered the URL into their browser or has clicked a provided link via a chat or SMS interaction, then the application for desktop devices (Mac/Windows) will download onto their computer | + | Once the customer has successfully entered the URL into their browser or has clicked a provided link via a chat or SMS interaction, then the application for desktop devices (Mac/Windows) will download onto their computer for downloading.<br><br> |
[[File:2021.10.26_NRA_MacAppDownload.02.png|200px|center|thumb|Mac Remote Assist download]]<br><br> | [[File:2021.10.26_NRA_MacAppDownload.02.png|200px|center|thumb|Mac Remote Assist download]]<br><br> | ||
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# During the Remote Assist session, the conversation can continue as normal via phone or chat. | # During the Remote Assist session, the conversation can continue as normal via phone or chat. | ||
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Latest revision as of 04:01, 29 May 2024
• 5.19
How to Download and Run the Remote Assist Application
Once the customer has successfully entered the URL into their browser or has clicked a provided link via a chat or SMS interaction, then the application for desktop devices (Mac/Windows) will download onto their computer for downloading.
- The customer should open the app and provide the required permissions for the agent to continue in the Connect to server dialogue box.
- Your customers can connect to the Remote Assist session via accepting the permissions. This is done by clicking the Share screen and input
button. - The Remote Assist session is now established and the agent can interact with the customer’s computer at will.
- During the Remote Assist session, the conversation can continue as normal via phone or chat.
