From Bright Pattern Documentation
< 5.3:Agent-guide | Tutorials
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*[[agent-guide/Tutorials/Chat/Overview | Overview]] | *[[agent-guide/Tutorials/Chat/Overview | Overview]] | ||
Accepting/Rejecting Chats | Accepting/Rejecting Chats | ||
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*[[Agent-guide/Tutorials/Chat/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] | *[[Agent-guide/Tutorials/Chat/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] | ||
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Latest revision as of 04:08, 29 May 2024
• 日本語
Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Flagging Chats
Follow-ups
Forms
Multiple Chats
Remote Assistance
- Overview: Remote Assistance in Chats
- How to Initiate Remote Assistance During a Chat/SMS/Messaging Session
- How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session
Sending Chat Messages
Terminating the Chat
Transfers