From Bright Pattern Documentation
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==<i class="far fa-newspaper"></i> What's New== | ==<i class="far fa-newspaper"></i> What's New== | ||
| + | * [[WhatsNew/Version5.27.0 | 5.27 Improved Microsoft Teams Integration]] | ||
| + | * [[WhatsNew/Version5.27.0#MS_Teams_Chat_as_a_Service_Channel | 5.27 Use MS Teams as a Service Channel]] | ||
| + | * [[WhatsNew/Version5.27.0#Merging_of_Duplicate_Contact_Records | 5.27 Merge Duplicate Contacts]] | ||
* [[WhatsNew/Version5.26.0 | 5.26 with E-mail escalations and XML support in Fetch URL and more ]] | * [[WhatsNew/Version5.26.0 | 5.26 with E-mail escalations and XML support in Fetch URL and more ]] | ||
* [[WhatsNew/Version5.25.1 | 5.25.1 Real Time Agent Assist STT Enhancement and Universal Repeater widget support for MS Dynamics Channel Integration Framework CIF 2.0]] | * [[WhatsNew/Version5.25.1 | 5.25.1 Real Time Agent Assist STT Enhancement and Universal Repeater widget support for MS Dynamics Channel Integration Framework CIF 2.0]] | ||
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* [[WhatsNew/Version5.24.0 | 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more]] | * [[WhatsNew/Version5.24.0 | 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more]] | ||
* [[WhatsNew/Version5.23.0 | 5.23 with native WhatsApp and more]] | * [[WhatsNew/Version5.23.0 | 5.23 with native WhatsApp and more]] | ||
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==<i class="fa fa-headphones"></i> Agents== | ==<i class="fa fa-headphones"></i> Agents== | ||
*[[latest:Agent-guide/Setup/LoggingIn | Logging In ]] | *[[latest:Agent-guide/Setup/LoggingIn | Logging In ]] | ||
Revision as of 14:20, 14 August 2024
Bright Pattern Contact Center Software Documentation
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
- 5.27 Improved Microsoft Teams Integration
- 5.27 Use MS Teams as a Service Channel
- 5.27 Merge Duplicate Contacts
- 5.26 with E-mail escalations and XML support in Fetch URL and more
- 5.25.1 Real Time Agent Assist STT Enhancement and Universal Repeater widget support for MS Dynamics Channel Integration Framework CIF 2.0
- 10DLC Rules for Business-to-consumer SMS Messaging
- 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more
- 5.23 with native WhatsApp and more
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
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Bright Pattern Contact Center Hosting Partner Docs and Downloads Version 5.x are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).