From Bright Pattern Documentation
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* [[WhatsNew/Version5.27.0#MS_Teams_Chat_as_a_Service_Channel | 5.27 Use MS Teams as a Service Channel]] | * [[WhatsNew/Version5.27.0#MS_Teams_Chat_as_a_Service_Channel | 5.27 Use MS Teams as a Service Channel]] | ||
* [[WhatsNew/Version5.27.0#Merging_of_Duplicate_Contact_Records | 5.27 Merge Duplicate Contacts]] | * [[WhatsNew/Version5.27.0#Merging_of_Duplicate_Contact_Records | 5.27 Merge Duplicate Contacts]] | ||
| − | * [[WhatsNew/Version5.26.0 | 5.26 | + | * [[WhatsNew/Version5.26.0 | 5.26 E-mail escalations and XML support in Fetch URL]] |
| − | * [[WhatsNew/Version5.25.1 | 5.25.1 | + | * [[WhatsNew/Version5.25.1 | 5.25.1 STT Enhancement and Universal Repeater widget support for MS Dynamics]] |
* [[10DLC | 10DLC Rules for Business-to-consumer SMS Messaging]] | * [[10DLC | 10DLC Rules for Business-to-consumer SMS Messaging]] | ||
* [[WhatsNew/Version5.24.0 | 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more]] | * [[WhatsNew/Version5.24.0 | 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more]] | ||
Revision as of 14:23, 14 August 2024
Bright Pattern Contact Center Software Documentation
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
- 5.27 Improved Microsoft Teams Integration
- 5.27 Use MS Teams as a Service Channel
- 5.27 Merge Duplicate Contacts
- 5.26 E-mail escalations and XML support in Fetch URL
- 5.25.1 STT Enhancement and Universal Repeater widget support for MS Dynamics
- 10DLC Rules for Business-to-consumer SMS Messaging
- 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more
- 5.23 with native WhatsApp and more
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
Support and FAQ
Looking for Partner Docs?
Bright Pattern Contact Center Hosting Partner Docs and Downloads Version 5.x are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).