From Bright Pattern Documentation
Wyler.metge (talk | contribs) (adds link to release notes) |
Wyler.metge (talk | contribs) m (→Bright Pattern Contact Center Software Documentation: minor rewording) |
||
| Line 8: | Line 8: | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
==<i class="far fa-newspaper"></i> What's New== | ==<i class="far fa-newspaper"></i> What's New== | ||
| − | * [[WhatsNew/Version5.28.0 |5.28 AI Agents and improved STT]] | + | * [[WhatsNew/Version5.28.0 |5.28 AI Agents, Whisper Transcription, and improved STT Services Management]] |
* [[WhatsNew/Version5.27.0 |5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more]] | * [[WhatsNew/Version5.27.0 |5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more]] | ||
* [[WhatsNew/Version5.26.0 |5.26 E-mail escalations and XML support in Fetch URL]] | * [[WhatsNew/Version5.26.0 |5.26 E-mail escalations and XML support in Fetch URL]] | ||
| Line 17: | Line 17: | ||
<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
| + | |||
==<i class="fa fa-headphones"></i> Agents== | ==<i class="fa fa-headphones"></i> Agents== | ||
Revision as of 02:54, 14 November 2024
Bright Pattern Contact Center Software Documentation
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
- 5.28 AI Agents, Whisper Transcription, and improved STT Services Management
- 5.27 Task Routing, MS Teams as a Service Channel, Merging contacts and more
- 5.26 E-mail escalations and XML support in Fetch URL
- 5.25.1 STT Enhancement and Universal Repeater widget support for MS Dynamics
- 10DLC Rules for Business-to-consumer SMS Messaging
- 5.24 auto logouts, Verint Scorecards, enhanced comms widget,real-time list metrics, and more
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
Support and FAQ
Looking for Partner Docs?
Bright Pattern Contact Center Hosting Partner Docs and Downloads Version 5.x are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).