Users & Teams Overview
All contact center personnel who may need access to any functionality of your Bright Pattern Contact Center solution must be registered as users in the solution configuration. Usually, such personnel includes all contact center agents and supervisors who need to have access to interaction handling and supervisor functions respectively, as well as all contact center managers and administrators who may need to use the Contact Center Administrator application for any type of administration tasks.
マネジメントおよび報告をスムーズに行うのに、ユーザは チームごとに分けられます。Bright Pattern コンタクトセンターにおいては、一人のユーザは同時に複数のチームのメンバーになれません。
特定のユーザが利用できる機能内容は、ソリューション構成においてユーザに割り当てられた役割 に基いて決められます。
Sections
The following is a list of sections found in the Contact Center Administrator application, section Users & Teams.
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Training Classes
- Help Screens
