Bright Pattern Contact Center Documentation
Welcome to Bright Pattern!
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.
How-to guides for all Bright Pattern Contact Center software users
Reference guides and specs for accessing and understanding reporting database metrics
API methods for managing users, interactions, recordings, and more
CRM and mobile messenger integration configuration, setup, and tutorials
Support and FAQ
Contact Bright Pattern Customer Success and Support for general help, FAQ, and more
Version 3.x Documentation
Click here for Bright Pattern Contact Center version 3.x documentation. Note that you may require a separate user account for access.
Looking for Partner Docs?
Bright Pattern Contact Center Partner Docs and Downloads Version 5.x and Partner Docs Version 3.x are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button at the top of the page).