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Bright Pattern Contact Center Documentation

Welcome to Bright Pattern!

Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.


Agents

Setup, tutorials, and troubleshooting for agents working in Agent Desktop

Administration

Reference guides, tutorials and API specs for admins using Contact Center Administrator

Supervisors

What's New?

Read about the features added to Bright Pattern Contact Center in version 5.3.4

Tutorials

How-to guides for all Bright Pattern Contact Center software users

Reporting

Reference guides and specs for accessing and understanding reporting database metrics

API Reference

API methods for managing users, interactions, recordings, and more

Integrations

CRM and mobile messenger integration configuration, setup, and tutorials

Support and FAQ

Contact Bright Pattern Customer Success and Support for general help, FAQ, and more

Version 3.x Documentation

Click here for Bright Pattern Contact Center version 3.x documentation.

Looking for Partner Docs?

The latest version of Partner Docs are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button Helpsite-Login-52.PNG at the top of this page).

Version 3.x Partner Docs are available on the Partners Portal with permission.