- Contact Center Administrator Guide Introduction
- Contact Center Administrator IntroductionUser Interface
- Contact Center Administrator User InterfaceTutorials
- About TutorialsConcepts
- About ConceptsUsers and Teams
- Users & Teams SectionsDirectory
- Directory SectionsScenario Entries
- Scenario Entries SectionsScenarios
- About ScenariosWorkflows
- WorkflowsServices and Campaigns
- About Services & CampaignsLists
- ListsDo Not Call Lists
- Do Not Call ListsTasks
- Tasks SectionsCase & Contact Management
- Case & Contact Management SectionsCall Center Configuration
- Call Center Configuration Sections
- Call Center Configuration Overview
- General Settings
- Integration Accounts
- Bot / Chat suggestions engine
- External Knowledge Base
- Loxysoft WFM
- Microsoft Dynamics 365
- Natural Language Understanding
- Next Caller
- Remote Assistance
- Single Sign-On
- Speech To Text
- Statistics Data Receiver
- Teleopti WFM
- Text To Speech
- The Data Group (TDG)
- Knowledge Base
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Phone Devices
- Omni-Channel Routing
- Chat Settings
- Email SettingsQuality Management
- Quality Management SectionsReporting
- Reporting SectionsCustom
- Custom SectionsSecurity
- Security SectionsApplication Notes
- Application NotesAppendices
Speech To Text Integration (STT)
Speech To Text (STT) integration allows your contact center to use speech-to-text functionality to transcribe voice calls and save the transcriptions to interaction records. Full-text transcripts are searchable and include sentiment attributes (if Natural Language Understanding is enabled).
Bright Pattern integrates with STT providers such as IBM Watson, GoVivace, and Google.
Google's Cloud Speech API converts audio to text. In the Properties dialog, enter the credentials of your Google synchronous STT instance as follows. This allows Bright Pattern to access your STT resource and use it in interactions.
Please note: Google STT requires a payment method to be attached to the account; without this, the STT service would silently not work, and there would be an error in the Google API dashboard.
The unique name of this integration account (any)
By default, “Google synchronous STT” because you selected this type when adding the account.
By default, https://speech.googleapis.com/v1/
The service key ID that is used to authenticate Google's Cloud Speech API. This is generated when you get credentials for your service account.
In the Properties dialog, enter the credentials of your GoVivace STT instance as follows. This allows Bright Pattern to access your STT resource and use it in interactions.
The unique name of this integration account (any). Because you can have multiple integration accounts of the same type, it is helpful to have a descriptive, memorable name.
By default, wss://services.govivace.com/telephony
STT integration uses the secure WebSocket protocol (i.e., "wss"), so only the wss:// prefix is allowed.
The GoVivace API key
Select the Default account checkbox if this integration account is to be the default STT integration account.
In the Properties dialog, enter the credentials of your IBM Watson STT instance as follows. This allows Bright Pattern to access your STT resource and use it in interactions.
The name of this integration account.
By default, “Watson” because you selected this type when adding the account.
Websocket prefix + your IBM Speech to Text URL in the following format:
You can find the URL in your IBM Speech to Text service credentials. Note that STT integration uses the secure WebSocket protocol (i.e., "wss"), so only the wss:// prefix is allowed.
The API key (string) for the service instance in your IBM Speech to Text resource, which is used for making secure, authenticated requests.
You can find your API key on IBM Cloud by going to your Speech to Text service credentials.
Select the Default account checkbox to enable the STT integration account.
Click to be sure Bright Pattern Contact Center can connect to your Watson Speech to Text account.