Latest revision as of 11:35, 29 May 2024

コールセンター設定の概要

セクションコールセンター設定では、グローバル（コンタクトセンター全体）システム設定を定義します。営業時間やカレンダー、ユーザー言語や補助スキル、オムニチャネルルーティング、統合アカウントなどが含まれます。ここの設定は、エージェントが連絡先を受け取る割合、カスタマがいつセンターに連絡できるか、シナリオの定義方法など、その他の設定エリアに影響します。

セクション

以下は、コンタクトセンター管理者アプリケーションの「コールセンター設定」セクションのリストです。

< 前へ | 次へ >

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-= Call Center Configuration Overview =
+=コールセンター設定の概要=
-Section Call Center Configuration is where global  (i.e., contact-center wide) system settings are defined. These include hours of operation and calendars, user language and auxiliary skills, omni-channel routing, integration accounts, and so forth. When you first being configuring your contact center, this is one of the most important sections to spend time on; the settings here affect other areas of configuration including the rate at which your agents receive interactions, when customers can contact your center, how scenarios are defined, and much more.
+セクションコールセンター設定では、グローバル（コンタクトセンター全体）システム設定を定義します。営業時間やカレンダー、ユーザー言語や補助スキル、オムニチャネルルーティング、統合アカウントなどが含まれます。ここの設定は、エージェントが連絡先を受け取る割合、カスタマがいつセンターに連絡できるか、シナリオの定義方法など、その他の設定エリアに影響します。
-== Sections ==
+==セクション==
-The following is a list of sections in the Contact Center Administrator application, section Call Center Configuration.
+以下は、コンタクトセンター管理者アプリケーションの「コールセンター設定」セクションのリストです。
-*[[contact-center-administrator-guide/CallCenterConfiguration/GeneralSettings |  General Settings]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/GeneralSettings | 一般設定]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Overview |  Integration Accounts]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Overview | 統合アカウント]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/Identification |  Identification]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/Identification | 識別]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/KnowledgeBase |  Knowledge Base]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/KnowledgeBase | ナレッジベース]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/Calendars |  Calendars]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/Calendars | カレンダー]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/HoursofOperation |  Hours of Operation]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/HoursofOperation | 営業時間]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/StateCallingHours |  State Calling Hours]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/StateCallingHours | 状態発信時間]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/AuxiliarySkills |  Auxiliary Skills]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/AuxiliarySkills | 補助スキル]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/LanguageSkills |  Language Skills]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/LanguageSkills | 言語スキル]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/AudioTreatments |  Audio Treatments]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/AudioTreatments | 音声処理]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/SharedVoiceSegments |  Shared Voice Segments	]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/SharedVoiceSegments | 共有音声セグメント]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/Voicemail |  Voicemail]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/Voicemail | ボイスメール]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/Omni-ChannelRouting |  Omni-Channel Routing]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/PhoneDevices | 電話デバイス]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/ChatSettings |  Chat Settings]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/Omni-ChannelRouting | オムニチャネル・ルーティング]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/EmailSettings |  Email Settings]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/ChatSettings | チャット設定]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/EmailSettings | メール設定]]
-[[File:CCA-Call-Center-Configuration-Overview-53.PNG|800px|thumb|center|Call Center Configuration]]
+[[File:CCA-Call-Center-Configuration-Overview-53.PNG|800px|thumb|center|コールセンター設定]]