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(Created page with "= Microsoft Dynamics 365 との統合 = Microsoft Dynamics 365は、Microsoft Azureで実行されるクラウド顧客関係管理（CRM）のソリューションです。 D...") |
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| − | = Microsoft Dynamics 365 | + | = Microsoft Dynamics 365 との統合 = |
| − | Microsoft Dynamics | + | Microsoft Dynamics 365は、Microsoft Azureで実行されるクラウド顧客関係管理（CRM）のソリューションです。 Dynamics 365は、共通のMicrosoftクラウドプラットフォームを介して接続された一連のビジネスアプリケーションを使って、企業の顧客、対話、および運用に関する情報を提供します。 |
Through integration, you can access and use Dynamics 365 data in your Bright Pattern Contact Center operations, providing comprehensive customer service to your existing contacts. Our integration enables you to embed Bright Pattern’s Agent Desktop widget into your Dynamics 365 environment to get full call and chat capability in your CRM operations. In addition, integration allows contact center users, such as supervisors, to use Dynamics 365 data in contact center operations via a separate, pop-out Agent Desktop. | Through integration, you can access and use Dynamics 365 data in your Bright Pattern Contact Center operations, providing comprehensive customer service to your existing contacts. Our integration enables you to embed Bright Pattern’s Agent Desktop widget into your Dynamics 365 environment to get full call and chat capability in your CRM operations. In addition, integration allows contact center users, such as supervisors, to use Dynamics 365 data in contact center operations via a separate, pop-out Agent Desktop. | ||
Revision as of 07:32, 14 September 2020
Microsoft Dynamics 365 との統合
Microsoft Dynamics 365は、Microsoft Azureで実行されるクラウド顧客関係管理（CRM）のソリューションです。 Dynamics 365は、共通のMicrosoftクラウドプラットフォームを介して接続された一連のビジネスアプリケーションを使って、企業の顧客、対話、および運用に関する情報を提供します。
Through integration, you can access and use Dynamics 365 data in your Bright Pattern Contact Center operations, providing comprehensive customer service to your existing contacts. Our integration enables you to embed Bright Pattern’s Agent Desktop widget into your Dynamics 365 environment to get full call and chat capability in your CRM operations. In addition, integration allows contact center users, such as supervisors, to use Dynamics 365 data in contact center operations via a separate, pop-out Agent Desktop.
For integration properties, see the Microsoft Dynamics 365 Integration Guide, section Reference: How to Add an Integration Account.
