Continuous Agent MonitoringAs a supervisor, you can continuously monitor calls of a selected member of your team. When you activate this function, monitoring of all subsequent calls made or received by this team member will start automatically.'''To set continuous monitoring for a particular agent:'''# In section Supervision, select the desired agent from the [[Supervisor-guide/AgentMetricsView#Individual_Teams_Agents|individual teams agents]] list, located at the bottom of the screen. # A window will pop, displaying the [[supervisor-guide/CallMonitoring,CoachingandBarge-in|monitoring functions]].# Select the '''keep monitoring this agent''' checkbox.Note that you can only continuously monitor one agent at a time. Thus, if you activate this function for another agent, monitoring of the originally selected agent will stop.[[File:AD-Supervision-Keep-Monitoring-This-Agent-53.PNG|thumb|800px|center|Continuous agent monitoring]]'''To stop monitoring the agent:'''Simply deselect the checkbox.