From Bright Pattern Documentation
Jump to: navigation, search
• 日本語
• 5.19 • 5.2 • 5.3 • 5.8

Outbound Tab

The Outbound tab of the Services and Campaigns section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services.

Outbound campaign settings

Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links:

For the recommended campaign configuration process, see section Outbound Campaign Configuration.

Note: Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page.

< Previous | Next >