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The Outbound tab of the ''Services and Campaigns'' section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services. | The Outbound tab of the ''Services and Campaigns'' section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services. | ||
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[[File:Services-Campaigns-Outbound-Tab-523.PNG|thumb|650px|center|''Outbound campaign settings'']] | [[File:Services-Campaigns-Outbound-Tab-523.PNG|thumb|650px|center|''Outbound campaign settings'']] | ||
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Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links: | Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links: | ||
* [[contact-center-administrator-guide/Outbound-General|General Campaign Settings]] | * [[contact-center-administrator-guide/Outbound-General|General Campaign Settings]] | ||
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* [[contact-center-administrator-guide/Outbound-Diagnostics|Diagnostics]] | * [[contact-center-administrator-guide/Outbound-Diagnostics|Diagnostics]] | ||
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For the recommended campaign configuration process, see section [[contact-center-administrator-guide/OutboundCampaignConfiguration|Outbound Campaign Configuration]]. | For the recommended campaign configuration process, see section [[contact-center-administrator-guide/OutboundCampaignConfiguration|Outbound Campaign Configuration]]. | ||
'''Note:''' Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page. | '''Note:''' Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page. | ||
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Latest revision as of 04:31, 29 May 2024
Outbound Tab
The Outbound tab of the Services and Campaigns section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services.
Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links:
For the recommended campaign configuration process, see section Outbound Campaign Configuration.
Note: Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page.