5.2:Contact-center-administrator-guide/CaseandContactGeneralSettings

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<translate>= General Settings= Case & Contact Management settings allow you to make system-wide changes to how cases and contacts are treated in Agent Desktop. Currently, the General Settings section includes the following setting.

Pin cases automatically to the creating user

Selecting this checkbox allows cases created from an active call or chat to be automatically pinned to the creating agent. Automatically pinning interactions helps agents to keep better track of work by preventing important chats and calls from getting lost.

Case & Contact Management > General Settings

Note that the settings shown here apply only to Case & Contact Management, and they differ from the general settings shown in Call Center Configuration.

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