From Bright Pattern Documentation
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| − | [[File:Case-and-Contact-General-Settings-523.PNG|650px|thumbnail|center|Case & Contact Management > General Settings]] | + | [[File:Case-and-Contact-General-Settings-523-1.PNG|650px|thumbnail|center|Case & Contact Management > General Settings]] |
Revision as of 20:43, 24 August 2018
• 日本語
<translate>= General Settings= Case & Contact Management settings allow you to make system-wide changes to how cases and contacts are treated in Agent Desktop. Currently, the General Settings section includes the following setting. Note that the settings shown here apply only to Case & Contact Management, and they differ from the general settings shown in Call Center Configuration.
Pin cases automatically to the creating user
Selecting this checkbox allows cases created from an active call or chat to be automatically pinned to the creating agent. Automatically pinning interactions helps agents to keep better track of work by preventing important chats and calls from getting lost.
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