From Bright Pattern Documentation
(Updated via BpDeleteTranslateTags script) |
|||
| (7 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
| − | + | =Contact Center Administrator Guide= | |
Introduction | Introduction | ||
*[[contact-center-administrator-guide/Purpose | Purpose]] | *[[contact-center-administrator-guide/Purpose | Purpose]] | ||
| Line 75: | Line 75: | ||
*[[contact-center-administrator-guide/CaseCategories | Case Categories]] | *[[contact-center-administrator-guide/CaseCategories | Case Categories]] | ||
*[[contact-center-administrator-guide/CustomFields | Custom Fields]] | *[[contact-center-administrator-guide/CustomFields | Custom Fields]] | ||
| + | *[[contact-center-administrator-guide/ImportandExport | Import & Export]] | ||
Forms | Forms | ||
*[[contact-center-administrator-guide/ActivityForms | Activity]] | *[[contact-center-administrator-guide/ActivityForms | Activity]] | ||
| Line 103: | Line 104: | ||
Reporting | Reporting | ||
*[[contact-center-administrator-guide/ReportTemplates | Report Templates]] | *[[contact-center-administrator-guide/ReportTemplates | Report Templates]] | ||
| − | |||
*[[contact-center-administrator-guide/ReportingSettings | Reporting Settings]] | *[[contact-center-administrator-guide/ReportingSettings | Reporting Settings]] | ||
| + | *[[contact-center-administrator-guide/WFMReports | WFM Reports]] | ||
Custom | Custom | ||
*[[contact-center-administrator-guide/CustomReportingFields | Custom Reporting Fields ]] | *[[contact-center-administrator-guide/CustomReportingFields | Custom Reporting Fields ]] | ||
| Line 115: | Line 116: | ||
*[[contact-center-administrator-guide/AuditLog | Audit Log]] | *[[contact-center-administrator-guide/AuditLog | Audit Log]] | ||
Appendices | Appendices | ||
| + | *[[contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application]] | ||
| + | *[[contact-center-administrator-guide/SystemRequirements | System Requirements]] | ||
*[[contact-center-administrator-guide/Countries,CodesandTimeZones | Countries, Calling Codes, and Time Zones]] | *[[contact-center-administrator-guide/Countries,CodesandTimeZones | Countries, Calling Codes, and Time Zones]] | ||
| − | |||
| − | |||
*[[contact-center-administrator-guide/Glossary | Glossary]] | *[[contact-center-administrator-guide/Glossary | Glossary]] | ||
| − | + | *[[contact-center-administrator-guide/SettingUpPrivateS3Storage | Setting Up Private S3 Storage]] | |
| − | |||
Latest revision as of 04:31, 29 May 2024
• 日本語
Contact Center Administrator Guide
Introduction
General Information
Contact Center Configuration Process
- Initial General Configuration
- Inbound Voice Service Configuration
- Outbound Campaign Configuration
- Email Service Configuration
- Chat Service Configuration
- Web Chat Configuration
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
Reporting
Custom
Security
Appendices