From Bright Pattern Documentation
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Introduction | Introduction | ||
*[[contact-center-administrator-guide/Purpose | Purpose]] | *[[contact-center-administrator-guide/Purpose | Purpose]] | ||
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*[[contact-center-administrator-guide/Glossary | Glossary]] | *[[contact-center-administrator-guide/Glossary | Glossary]] | ||
*[[contact-center-administrator-guide/SettingUpPrivateS3Storage | Setting Up Private S3 Storage]] | *[[contact-center-administrator-guide/SettingUpPrivateS3Storage | Setting Up Private S3 Storage]] | ||
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Latest revision as of 04:31, 29 May 2024
• 日本語
Contact Center Administrator Guide
Introduction
General Information
Contact Center Configuration Process
- Initial General Configuration
- Inbound Voice Service Configuration
- Outbound Campaign Configuration
- Email Service Configuration
- Chat Service Configuration
- Web Chat Configuration
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
Reporting
Custom
Security
Appendices