Bright Pattern Contact Center version 5.3.3 is a minor release; please note the following.
If you are upgrading to this version from a previous release, be sure to review the release notes for any versions you may have skipped past, as these release notes include important information about features specific to each version.
See section Past Features for information about prior features in Bright Pattern Contact Center software.
Wallboard Application Hard Refresh
Depending on how your Wallboard application is started, after upgrading to this version, you may not be able to access wallboards or see any data in them. In this case, you will need to do a hard refresh of the given browser page, after which the application should start normally.
Set Agent State Block Change
Starting from this version, in the Scenario Builder application, the Set Agent State block’s action GET_STATE has been deprecated. Its functionality is now provided via the dedicated Get Agent State scenario block. If you have any questions about this particular change, please contact the Customer Success team directly at +1 855 631 4553.