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Version 5.9.4

Bright Pattern Contact Center version 5.9.4 is a minor feature release that includes bug fixes.

Note: If you are upgrading to this version from a previous release, be sure to review the prior release notes for any versions you may have skipped past, as these release notes include important information about features, defects, and upgrade notes for each specific version.

Changes in System Behavior

There are no changes in system behavior for Bright Pattern Contact Center version 5.9.4.

Added/Updated Features

The following features have been added or updated for this release.

Updated Email Services Filtering Options

Previously when routing emails to specific services, keywords were checked against the content of email subject and body text. Starting from this release you can search for keywords in subject only, body text only, or both. This can be useful when working with web-form based emails with predefined subject lines.

Starting from this release, you can also route emails based on the sender's email address and/or the domain portion of the sender's address. This can be useful for client priority routing.

If you are upgrading to this release with existing email scenario entities, or if you are creating new email scenario entries, note that the options for email body and subject line are enabled by default; the option for sender's address is disabled by default. These settings preserve the pre-upgrade behavior of the keyword-based email routing. For more information, see the Contact Center Administrator Guide, section Email > Services Tab.

Known Issues

For more information about known issues for Bright Pattern Contact Center, please see Known Issues and Workarounds.

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