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5.18.3 Release Notes

Bright Pattern Contact Center version 5.18.3 is a release that includes new features and improvements.

Note: If you are upgrading to this version from a previous release, be sure to review the prior release notes for any versions you may have skipped past, as these release notes include important information about features, defects, and upgrade notes for each specific version.


Notices

Browser Support Changes

In November Bright Pattern will discontinue support for Internet Explorer 10 (IE10) and Internet Explorer 11 (IE11). Existing applications may continue to work for a time after discontinuation, but Bright Pattern will no longer test products in IE10-11 or fix IE10-11-related issues.


Changes in System Behavior

There are no changes in system behavior for this release.


Added/Updated Features

The following features have been added or updated for this release.


Verint Workforce Management Integration

This release includes integration with the Verint workforce management (WFM) tool, which supports forecasting and real-time agent adherence functions of the Verint application. Users must contact Verint customer support to obtain the necessary connection parameters.


Contact Center Administrator

Select the option “Verint” in Contact Center Administrator >> Call Center Configuration >> Integration Accounts >> Add account >> Create integration account to configure a Verint integration for your call center.



Known Issues

For more information about known issues for Bright Pattern Contact Center, please see Known Issues and Workarounds.

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