Bright Pattern Contact Center version 5.3.21 is a feature release.
Note: If you are upgrading to this version from a previous release, be sure to review the prior What's New documents for any versions you may have skipped past, as these documents include important information about features for each specific version.
The following features have been added or updated for this release.
Manually Reschedule Preview Campaign Calls in Salesforce Lightning
Bright Pattern Contact Center version 5.3.21 allows customers with Salesforce.com (SFDC) integration accounts to manually reschedule preview campaign calls with the Agent Desktop widget from Salesforce Lightning. For more information, see the Salesforce.com Integration Guide, section Configuring Manually Rescheduled Preview Campaign Calls in Salesforce Lightning.
For more information about known issues for Bright Pattern Contact Center, please see Known Issues and Workarounds.