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5.18.2 Release Notes

Bright Pattern Contact Center version 5.18.2 is a release that includes new features and improvements.

Note: If you are upgrading to this version from a previous release, be sure to review the prior release notes for any versions you may have skipped past, as these release notes include important information about features, defects, and upgrade notes for each specific version.

Notices

Browser Support Changes

In November Bright Pattern will discontinue support for Internet Explorer 10 (IE10) and Internet Explorer 11 (IE11). Existing applications may continue to work for a time after discontinuation, but Bright Pattern will no longer test products in IE10-11 or fix IE10-11-related issues.

OS Support Changes

Support for Windows 7 is discontinuing, as is support for Ubuntu 18.04.


New Recommendations

Recommended Operating Systems

  • Windows 8.1, Windows 10, or Windows 11
  • Mac OS X 10.15 (Catalina) +
  • Chrome OS support via auto update
  • Ubuntu 20.04

Recommended Browsers

  • Google Chrome 96.0 and later for Windows OS
  • Microsoft Edge 13 and later
  • Mozilla Firefox 94 and later
  • Safari 15.1 and later for Mac OS X


Changes in System Behavior

The existing WFM integration is renamed to Aspect WFM throughout the system.


Added/Updated Features

The following features have been added or updated for this release.

Calabrio WFM Integration

This release introduces integration with Calabrio WFM, which supports both forecasting and the real-time agent adherence functions of the Calabrio WFM application.


Remote Assist

The Remote Assist feature has reduced bandwidth requirements, reduced latency, and improved stability.


Known Issues

For more information about known issues for Bright Pattern Contact Center, please see Known Issues and Workarounds.


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