See what's new for Bright Pattern Contact Center version 5.2.7.
Events Fired from Chat Widget
The chat widget now fires events when a user opens a pre-chat form, closes a pre-chat form, or starts a chat. In addition, the chat widget also fires events when a proactive offer appears on the screen, when a user closes it, or when a user starts a chat.
These events allow the webpage that contains the chat widget to process corresponding events or propagate them to third-party systems.
For more information on chat configuration, see the Contact Center Administrator Guide, section Web Chat Configuration.