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Version 5.2.7

See what's new for Bright Pattern Contact Center version 5.2.7.

Events Fired from Chat Widget

The chat widget now fires events when a user opens a pre-chat form, closes a pre-chat form, or starts a chat. In addition, the chat widget also fires events when a proactive offer appears on the screen, when a user closes it, or when a user starts a chat.

These events allow the webpage that contains the chat widget to process corresponding events or propagate them to third-party systems.

For more information on chat configuration, see the Contact Center Administrator Guide, section Web Chat Configuration.

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